What are the responsibilities and job description for the Program Analyst position at Nextstep Technology Inc?
Description:Provides technical assistance and monitors purchase card system and to ensure hierarchy structure is accurate and updated to include changing merchant category codes, p-card cancellations, troubleshooting issues, etc. Provides daily help desk support, responding to email or telephone questions/requests Performs various p-card reviews and audits Develops presentations and conducts training for all p-card stakeholders Researches and presents recommendations/solutions on p-card issues, policy and potential problems Compiles data/statistical information Provides on-call afterhours/weekend support Contributes to team effort by accomplishing related results as needed Requirements:5 years of previous purchase card experience or knowledge preferable Effective verbal and written communications, including active listening skills, verbal presentation skills and skill in presenting findings and recommendations. Highly proficient in Microsoft Office, especially in Excel and PowerPoint Strong analytical skills - collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions. Skilled in planning, project management and in maintaining composure under pressure while meeting multiple deadlines. Skilled in negotiating issues and resolving problems. Knowledgeable in statistical equations, formulas, etc. Superior customer service Ability to work effectively in a professional team environment. Education: BA /BS degree Years of experience may be substituted for education. 4 years of experience for a Bachelor degree, 2 for an Associate degree. If no degree, a minimum of 10 years of experience is required
Salary : $55,000 - $60,000