Trading Floor IT Support Analyst

Trading Floor IT Support Analyst | Houston, TX | Hybrid Contract | Pay rate: $50 to $54 per hour

Hands-on IT support pros, this one is built for you.

We're hiring a Trading Floor IT Support Analyst for a long-term contract in Houston. The initial term is 6 months with strong potential to extend beyond a year. You'll work hybrid, 2 to 3 days onsite each week, embedded with a high-performing trading environment where speed and accuracy matter.

Why this role stands out

You won't be buried in a ticket queue. You'll be the go-to person on the floor, the one trading users walk up to when something needs to work right now. It's visible, fast-paced, and technical in the ways that keep the job interesting. The team is also evolving toward light tool and app development, so there's room to grow your skills beyond traditional support.

What you'll be doing

• First-level troubleshooting across Windows OS, PC hardware, networking, M365, Exchange, and Active Directory
• Supporting trading-specific applications, external information services, and online trading platforms
• Coordinating with the global service desk, application teams, and external vendors on escalations
• Mentoring and onboarding new permanent and contract staff at the local site
• Supporting software and hardware rollouts and annual business continuity testing
• Driving small process improvements and helping the team build internal tools

What we need from you

• Recent, hands-on IT floor support or desktop support experience
• Strong working knowledge of Windows OS, PC hardware, networking, M365, Exchange, and Active Directory
• Experience supporting business-critical applications, ideally in trading, financial services, or another high-pressure environment
• Confident communicator who can work directly with demanding business users
• Comfortable troubleshooting urgent issues onsite and coordinating across teams
• Some scripting, automation, or light app development experience is a plus
• Oil and gas or trading and supply industry experience is a strong differentiator

What won't be a fit

• Helpdesk-only or fully remote backgrounds with no onsite or floor exposure
• No recent hands-on work with Windows, M365, Exchange, AD, PC hardware, or networking
• Pure developer or pure infrastructure profiles with no end-user support history
• Anyone needing a fully remote arrangement

Important notes before you apply

• We are not able to engage with third-party vendors or agencies for this role
• Candidates must be legally authorized to work in the United States without current or future visa sponsorship
• No C2C or corp-to-corp arrangements. W2 only.

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.