Program Specialist

Job Title: Program Specialist

Location: Atlanta, GA

Work Model: Hybrid, onsite 3 to 4 days per week

Compensation: $60,000 to $70,000 base salary plus performance-based variable compensation

Drive workforce operations for a high-visibility client program.

nextSource is hiring a Program Specialist to support a high-profile client in a fast-paced Managed Service Provider environment. This is a strong opportunity for a professional with experience in MSP, VMS, contingent workforce management, staffing operations, supplier partnerships, and client support who wants to play a central role in program delivery.

In this role, you will manage the full requisition lifecycle from intake through onboarding and offboarding, while serving as a key partner to hiring managers, suppliers, and internal stakeholders. You will help ensure a seamless experience across the program by driving compliance, reporting, supplier performance, workforce operations, and service excellence.

If you are detail-oriented, highly organized, and confident in a client-facing role, this position offers the chance to make a direct impact in a visible and growing workforce solutions program.

What You Will Own

As Program Specialist, you will help drive success across all areas of the contingent labor program, including:

• Managing the full requisition lifecycle from job intake through onboarding, assignment support, and offboarding
• Serving as a primary point of contact for hiring managers and suppliers, ensuring strong communication, responsiveness, and issue resolution
• Supporting day-to-day MSP program operations with a focus on speed, accuracy, compliance, and customer service
• Monitoring supplier performance, program standards, and service expectations across the vendor network
• Helping mitigate co-employment risk and ensuring all onboarding and offboarding activity aligns with client and regulatory requirements
• Tracking and analyzing program metrics such as requisition aging, onboarding timelines, vendor compliance, ticket resolution, and service levels
• Reviewing VMS and Power BI dashboards to identify reporting trends, data issues, spend fluctuations, and supplier performance gaps
• Preparing weekly and monthly client reporting and communicating meaningful insights to internal and external stakeholders
• Supporting supplier engagement through scorecard reviews, strategic calls, and quarterly business discussions
• Coordinating a strong onboarding experience, including background checks, compliance documentation, system access, and Day 1 readiness
• Overseeing offboarding tasks such as badge return, system deactivation, and termination documentation
• Leading regular client touchpoints and contributing to continuous improvement, workforce strategy, and program growth

What You Bring

We are looking for a professional who combines MSP operations experience, strong communication skills, and a high standard of execution.

Required Qualifications

• Bachelor’s degree in Business, Human Resources, Psychology, or a related field
• 3 to 5 years of experience in high-volume workforce management, contingent labor, MSP operations, or vendor management
• At least 1 year of experience in a staffing agency environment
• Experience working within MSP and VMS accounts
• Strong background in recruiting operations, requisition management, pipeline coordination, and workforce process execution
• Advanced organizational skills with the ability to manage multiple priorities in a fast-moving environment
• Strong reporting and data analysis skills
• Proficiency in Microsoft Office, Power BI, and VMS reporting tools
• Excellent written and verbal communication skills with a polished client-facing presence
• Strong problem-solving skills and a detail-oriented mindset

Preferred Qualifications

• Experience supporting craft, construction, or light industrial workforce programs

Why Join nextSource

At nextSource, we partner with clients to deliver workforce solutions built on service, accountability, and operational excellence. This role offers the opportunity to work closely with a high-profile client, influence program performance, and build expertise in MSP program management, supplier oversight, contingent workforce strategy, and client delivery.

If you enjoy building relationships, improving processes, and keeping complex programs running smoothly, this is a role where your work will be visible and valued.

Compensation and Benefits

We offer a competitive package designed to support your health, financial wellbeing, and flexibility.

• Base salary expected at hire is $60,000 to $70,000 annually
• Performance-based variable compensation
• Medical, prescription, dental, and vision coverage through United Healthcare
• Health Savings Account through Optum
• Company-provided basic life and accidental death and dismemberment insurance through New York Life
• Voluntary short-term and long-term disability through New York Life
• Whole life, accident, and critical illness insurance through UNUM
• Employee Assistance Program
• Commuter benefits
• 401(k) plan with full vesting at the third anniversary
• Flexible PTO with no maximum cap
• Paid holidays and floating holidays
• Paid parental leave
• Employee discount program

Work Environment

This role is based in a professional office setting and requires regular use of standard office equipment such as computers, phones, and printers. The position is primarily sedentary, with occasional lifting of files or other materials up to 15 pounds. Minimal travel may be required