Senior Customer Success Manager - Semiconductor Industry

WHO WE ARE

Nextphase.ai is a Data Management solution provider focused on Data Operations services for enterprise data in the cloud. We are leading the innovation agenda with our clients by delivering a portfolio of services to help them improve data quality and manage data governance for their cloud data. NextPhase.ai data management services are tailored to achieve our client’s business outcomes thus enabling our clients to focus on monetizing their data while we handle data operations. Nextphase.ai provides you with a dynamic and fun work environment and encourages you to use creative thinking to solve client challenges.

Job title: Senior Customer Success Manager – Semiconductor Industry

Duration: Fulltime

Location: San Jose CA

Job Description:

Key Duties and Responsibilities:

• Responsible relationship building, revenue & market share growth with key customers.
• Developing and implementing sales strategies
• Cultivate effective business relationships with clients in key accounts.
• Understanding market trends, managing key accounts and achieving revenue targets
• Customer Service: Meaningful discovery questions, building rapport with customers, takes time to learn about the customers, understands pain points and establishes meaningful relationships
• Responds thoughtfully and adapts sales approach accordingly

Experience Skills and Qualifications:

• Business degree or related discipline
• Strong background in sales
• Experience with planning and implementing sales strategy
• Familiarity with semiconductor products, industry trends and a proven track record of meeting or exceeding sales targets
• Proven experience in customer relationship management
• Knowledge of market research

Key Competencies and Skills:

• Excellent written and verbal communication skills
• Ability to organize, prioritize and planning
• Problem analysis and problem-solving
• Team building / team-leadership
• Formal presentation skills
• Persuasiveness in speaking and writing
• Adaptability to changing customer situations

Additional Competencies:

• Effective Communication: Clear and compelling communication, captivating presentations and honing written and verbal communication skills.
• Active Listening: Pays attention to what prospects say, active listening to uncover their pain points, preferences and objections. Responds thoughtfully and adapts sales approach accordingly.
• Customer Service: Meaningful discovery questions, building rapport with customers, takes time to learn about the customers, understands pain points and establishes meaningful relationships.
• Has worked in an Account Manager position, managing semiconductor customers
• Has worked as a semiconductor supplier and/or an Fab customer
• Attitude: positivity, energy, work ethic, focuses on relationship-building, learns from failures, adjusts and grows and is competitive.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship or employment visas currently.

NextPhase.ai is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.