Resort Office Lead

Office Lead – Busy Short-Term Rental Resort

About the Position

NextHome Beach Time Realty is seeking a friendly, organized, and dependable Office Lead to oversee the daily front-office operations of a busy short-term rental resort in St. Pete Beach.

This is a hands-on leadership position for someone who enjoys helping people, solving problems, and keeping a busy office running smoothly. The Office Lead serves as a primary point of contact for guests, property owners, vendors, housekeeping, maintenance personnel, and other members of the resort management team.

The ideal candidate will be comfortable taking initiative, managing competing priorities, supporting other employees, and handling guest concerns professionally. Hospitality or vacation-rental experience is preferred, but we are willing to train the right person who has strong customer-service, administrative, and leadership skills.

Primary Responsibilities

• Oversee the daily operations of the resort office
• Provide friendly, professional service to guests and property owners
• Assist guests with reservations, arrivals, departures, payments, questions, and resort information
• Respond to guest concerns and work toward timely, reasonable resolutions
• Escalate significant guest, maintenance, or property concerns to management when appropriate
• Coordinate with housekeeping and maintenance teams to ensure rental units are clean, inspected, properly presented, and ready for arriving guests
• Help schedule and track unit inspections, maintenance requests, and follow-up items
• Confirm that established checklists, procedures, and quality standards are being followed
• Monitor reservations, unit availability, guest communications, and daily operational needs
• Assist with owner reservations, owner questions, and property-related requests
• Maintain accurate notes, records, reports, and internal communications
• Process payments and complete routine administrative and office duties
• Support and provide direction to front-office and guest-service team members
• Help maintain a professional, welcoming, and organized office environment
• Communicate effectively with resort management, central-office staff, vendors, and other departments
• Follow company policies, reservation procedures, privacy standards, and established operating procedures
• Assist with special projects and other duties as needed

Required Qualifications

• Weekend availability is required
• Availability to work some holidays as scheduled
• Strong computer literacy and the ability to quickly learn new software
• Working knowledge of Microsoft Excel
• Proficiency with Microsoft Office products, including Word and Outlook
• Strong written and verbal communication skills
• Excellent customer-service and problem-solving abilities
• Strong organizational skills and attention to detail
• Ability to manage multiple responsibilities in a fast-paced environment
• Ability to remain calm, professional, and solutions-focused when handling difficult situations
• Dependable, punctual, and able to work with limited supervision
• Comfortable communicating by telephone, email, text, and in person
• Ability to work cooperatively with guests, owners, coworkers, vendors, and management

Preferred Qualifications

• Previous experience in hospitality, vacation rentals, property management, hotels, resorts, or a similar customer-service environment
• Previous supervisory, team-lead, or office-management experience
• Experience working with reservation or property-management software
• Experience coordinating housekeeping, inspections, or maintenance requests
• Familiarity with the St. Pete Beach area and local attractions

The Right Person for This Position

The successful candidate will be approachable, accountable, and comfortable taking ownership of their responsibilities. This position requires someone who notices what needs to be done and takes action rather than waiting to be asked.

Because the Office Lead regularly works with guests and property owners, discretion, professionalism, patience, and good judgment are essential. The right person will understand that small details matter and that a well-run office plays an important role in the overall guest experience and success of the resort.

What We Offer

• Paid vacation time
• Paid holidays
• Company profit-sharing program
• 401(k) retirement plan
• A fun, supportive, and team-oriented work environment
• A position with variety and opportunities to learn
• Valuable hospitality, administrative, and property-management experience
• Support from an experienced resort-management and central-office team
• Opportunities for increased responsibility and professional growth

How to Apply

Anyone interested in the position should email a current résumé to Danyell@NHBeachTimeRealty.com.

Please include a brief introduction outlining your relevant experience, availability, and why you believe you would be a good fit for the Office Lead position.

Benefits:

• 401(k)
• Paid time off
• Professional development assistance

Application Question(s):

• Salary Requirements?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)

Ability to Commute:

• Saint Pete Beach, FL 33706 (Required)

Work Location: In person