What are the responsibilities and job description for the Telephony (Telecom) Product Owner position at NextGenPros Inc?
Title: Telephony (Telecom) Product Owner
Type: Contract
Location: Frederick, MD
Responsibilities:
Experience: 7–12 years in telecom/IT, with at least 3 years in a Product Owner or similar role
• Top 3 Required Skills:
1. Telephony & Unified Communications Expertise (VoIP, SIP, PBX, UCaaS, Contact Center platforms such as IVR, ACD, call routing)
2. Product Ownership & Agile Delivery (backlog management, user stories, sprint planning, stakeholder alignment using Jira/Azure DevOps)
3. Stakeholder & Business-Technical Translation (ability to convert business requirements into technical solutions and drive execution across teams)
• Top 3 Preferred Skills:
1. Experience with platforms like Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone
2. Knowledge of cloud telephony and migration strategies (UCaaS/CCaaS)
3. Understanding of telecom compliance, security, and enterprise integrations/APIs
• Education Requirements: Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field