ServiceNow Architect with React

Role Overview

We are looking for a hands-on ServiceNow Lead / Architect with deep expertise in modern UI development, React, and scalable platform architecture. This role requires a strong blend of technical leadership, solution design, and hands-on development to deliver intuitive, high-performance user experiences on the ServiceNow platform.

You will play a key role in driving UI transformation, implementing modern front-end frameworks, and architecting enterprise-grade ServiceNow solutions.

Key Responsibilities

Architecture & Design

• Define and implement end-to-end ServiceNow architecture with a focus on scalability, performance, and maintainability
• Design modern UI/UX solutions using ServiceNow UI Framework (UI Builder / Now Experience) and React-based architectures
• Lead platform modernization initiatives, including migration from legacy UI (UI16) to modern UI experiences
• Establish design patterns, coding standards, and best practices

UI / Front-End Development

• Build and customize ServiceNow UI components using Now Experience Framework and React
• Develop responsive, accessible, and high-performance user interfaces
• Integrate REST APIs, GraphQL, and external systems into UI applications
• Collaborate with UX designers to deliver intuitive and user-centric interfaces

Hands-On Development

• Actively contribute to coding, debugging, and performance optimization
• Develop custom applications using:
• ServiceNow Scoped Apps
• Client Scripts, Script Includes, Business Rules
• IntegrationHub, Flow Designer
• Implement advanced scripting (JavaScript / ES6 )

Leadership & Governance

• Lead and mentor a team of developers and engineers
• Conduct design reviews, code reviews, and architecture governance
• Collaborate with stakeholders to translate business requirements into technical solutions
• Drive Agile/Scrum delivery practices

Integration & Platform Expertise

• Architect and implement enterprise integrations using REST/SOAP APIs
• Work with SSO, OAuth, and security frameworks
• Ensure data consistency, performance tuning, and platform optimization

Required Skills & Qualifications

Core ServiceNow Expertise

• 8 years of ServiceNow platform experience
• Strong expertise in:
• Now Experience UI Framework / UI Builder
• Service Portal & modern UI migration
• CMDB, ITSM, CSM, HRSD (any domain)

Front-End / UI Skills

• Strong hands-on experience with:
• React.js
• JavaScript (ES6 )
• HTML5, CSS3, SCSS
• Experience building component-based UI architectures
• Knowledge of state management, performance optimization, and accessibility

Architecture & Engineering

• Experience designing scalable, cloud-native architectures
• Strong understanding of:
• Microservices architecture
• API-first design
• Event-driven architecture
• Familiarity with CI/CD pipelines and DevOps practices

Leadership Skills

• Proven experience as a Lead or Architect
• Strong stakeholder management and communication skills
• Ability to drive technical strategy and innovation

Preferred Qualifications

• ServiceNow Certifications:
• CSA (Certified System Administrator)
• CAD (Certified Application Developer)
• CIS (any module)
• Experience with:
• Agent Workspace / UI Builder
• IntegrationHub / Flow Designer
• Exposure to AI/GenAI integrations on ServiceNow
• Experience in enterprise-scale digital transformation programs