Delivery Operations Dispatcher - NextGen Logistix (Amazon DSP)

NextGen Logistix is an Amazon Delivery Service Partner (DSP) looking for an enthusiastic, detail-oriented, and proactive Delivery Operations Dispatcher to coordinate daily delivery operations on a four-day work week schedule. This role is critical to our success and requires someone who can think fast, communicate clearly, and lead and coach with confidence in a constantly changing environment.

Our ideal dispatcher is someone who can solve problems independently, make smart decisions in real time, and communicate solutions quickly to drivers and management. You will serve as the operational bridge between drivers, OTR teams, and NextGen management, ensuring smooth daily execution, safety compliance, and on-time performance.

This position is a strong fit for professionals with experience in Amazon operations, dispatching, logistics, and transportation management systemswho thrive in fast-paced environments and take pride in running efficient operations.

What We Value (Our Culture)

We are looking for leaders who demonstrate:

• Strong critical thinking and analytical skills
• The ability to problem-solve autonomously and decisively
• Adaptability in a rapidly changing environment
• Proactive communication—issues are addressed before they escalate
• Excellent people skills with a true team-player mindset
• Dependability, Confidentiality, Trustworthiness, and a Strong work ethic

Key Responsibilities

• Plan, assign, and adjust delivery routes using Amazon dispatch systems (Cortex, Flex, etc.)
• Monitor drivers throughout the day for progress, delays, and compliance
• Provide real-time support to drivers via phone and text.
• Troubleshoot delivery issues including undeliverable packages, vehicle issues, and route deviations
• Track and report attendance, call-outs, and late arrivals
• Ensure drivers follow Amazon safety policies and DSP procedures
• Monitor key performance metrics (OTR, DCR, rescues, returns)
• Coordinate rescues optimize and reassign routes as needed
• Communicate with Amazon station leadership regarding operational issues
• Complete end-of-day reports and ensure all routes are closed properly
• Support load-out and RTS (Return to Station) processes when needed
• Support fleet operations by tracking and coordinating vehicle maintenance schedules and reporting issues promptly.

Experience & Qualifications Preferred

• Proven experience in dispatching within a logistics or delivery environment
• Strong analytical skills with the ability to interpret delivery data and identify improvements
• Ability to stay calm and make quick decisions in a fast-paced environment
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Ability to multitask and perform under pressure
• Reliable, punctual, and team-oriented
• Proficient with computers, spreadsheets, and Amazon tools
• Must be able to work weekends, holidays as needed

Starting Salary $50K/Annually

To thrive as an Amazon Dispatcher, you need strong organizational skills, attention to detail,

. Excellent communication, problem-solving abilities, and adaptability under pressure help set candidates apart in this fast-paced role.

These skills are essential to ensure timely and accurate routing of deliveries, effective coordination with drivers, and smooth day-to-day operations.

Pay: From $50,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Tuition reimbursement

Work Location: In person

Salary : $50,000