What are the responsibilities and job description for the AVP – Account Management, IT Development & Service position at NextGen Invent, an INC.5000 company?
Experience: 15 Years
Title: AVP – Account Management, IT Development & Service
Job Location: Hybrid (New York/ Boston)
No. of Position: 1
Qualifications: Undergrad or Higher
Work Timings: 8:00 AM EST to 5:00 PM EST
We are seeking a highly accomplished Senior Vice President Account Management to lead client engagement, drive business growth, and ensure delivery excellence across large-scale IT services engagements. This role will act as a trusted strategic partner for clients, translating business needs into actionable solutions, while ensuring seamless execution through strong collaboration with global delivery teams.
The SVP will serve as the executive sponsor for client accounts, provide oversight to technical project managers, and foster a client-first culture that delivers measurable business value.
Key Responsibilities
Client Partnership & Growth
Act as the executive partner and primary point of contact for senior client stakeholders, owning end-to-end client relationships.
Lead C-suite and senior stakeholder engagement, building trusted, long-term partnerships.
Drive account expansion by identifying new opportunities, cross-selling, and up-selling services aligned with evolving client needs.
Position the company as a strategic enabler of client business outcomes.
Delivery Oversight & Governance
Provide executive oversight on project delivery, ensuring adherence to SDLC practices, quality standards, and timelines.
Partner with technical delivery leaders and project managers to translate business requirements into actionable project plans.
Review and validate deliverables before client submission, maintaining accountability for delivery excellence.
Monitor project performance, budgets, timelines, and resources to ensure successful outcomes.
Proactively address risks, resolve escalations, and ensure high levels of client satisfaction.
Leadership & Collaboration
Mentor and develop account management and project management professionals, fostering leadership capability and client-centric thinking.
Collaborate across global delivery teams (US and India) to ensure seamless execution and consistent client experience.
Bridge the gap between business stakeholders and technical teams, effectively communicating technical and functional concepts.
Required Skills & Experience
15 years of progressive experience in Account Management, Client Partner, or Program/Engagement Leadership roles within IT services/consulting.
Demonstrated success in managing large enterprise accounts with accountability for revenue growth, client retention, and delivery excellence.
Proven leadership in managing project managers, cross-functional technical teams, and complex multi-project engagements.
Strong ability to comprehend and communicate technical concepts effectively with both technical and non-technical stakeholders.
Exceptional relationship management, executive communication, and negotiation skills with experience engaging C-suite stakeholders.
Experience working with US-based clients and leading engagements supported by offshore delivery teams (India).
Domain expertise in healthcare, pharmaceuticals, or life sciences with knowledge of compliance, processes, or product lifecycles (highly desirable).
Knowledge of emerging technologies and ability to align them with client business strategies.
Background in IT services, consulting, or software product development.
Bachelor's degree required; MBA or advanced degree preferred.
Salary.com Estimation for AVP – Account Management, IT Development & Service in Boston, MA
$297,681 to $384,735
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Not the job you're looking for? Here are some other AVP – Account Management, IT Development & Service jobs in the Boston, MA area that may be a better fit.
We don't have any other AVP – Account Management, IT Development & Service jobs in the Boston, MA area right now.
At Steer North America, our vision is a world where the critical services and infrastructure that move our communities work better for all of us. Our missi...more
