Field Technician (Electro-Mechanical Commercial Printer )

Pay: $15.00 - $23.00 per hour

Job description:

Overview

This is a 9-month project, at times they will travel locally to client sites within driving distance and be home each night. At other times they will fly to other locations within their region. When they are flying, they will be travelling overnight from Sunday to Thursday and won’t be home until the end of the week. The working days will still be Monday to Friday, even though in some cases the candidate will be traveling overnight starting Sunday. Friday would be a meeting (remote) with their team lead once they are back home. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.

Responsibilities

• Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 9 months

Required Skills & Experience

• Minimum 2 to 3 years of field service experience, specifically in commercial printers.

What You Will Be Doing

• Project focus on upgrading advanced commercial printers at retail locations.
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit.
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
• Install and remove equipment and systems as required.
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems.
• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner.
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
• Determine the most cost-effective repair / resolution to minimize customer downtime.
• Electro-mechanical and printer hardware support experience.
• Able to do extensive traveling via plane and/or car
• Commercial/large printer experience; Lexmark printer certification is a plus.
• Experience working on commercial printers and have an electronics / mechanical aptitude.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
• Working knowledge of the Microsoft Office application suite, including MS Outlook.
• Experience with multi-platform Windows O/S required
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, and Windows configuration.
• Ability to work independently in a retail environment.
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism.
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast-paced, client-driven environment.

Skills

• Proven experience as a service technician in electro-mechanical or printing equipment environments.
• Strong mechanical knowledge combined with electronics troubleshooting skills.
• Proficiency in reading schematics, technical manuals, and wiring diagrams.
• Familiarity with computer networking concepts relevant to networked printers.
• Ability to use hand tools effectively for equipment repair and maintenance tasks.
• Knowledge of computer hardware components related to printing systems.
• Experience with software troubleshooting including drivers, firmware updates, and system configurations.
• Understanding of OEM specifications and adherence to manufacturer standards.
• Excellent problem-solving skills with a focus on customer satisfaction.
• IT skills relevant to diagnosing connectivity issues within complex systems. This role offers an engaging career path for individuals passionate about technology and field service excellence. If you are motivated by technical challenges and eager to contribute your expertise in a supportive environment, we encourage you to apply today.