What are the responsibilities and job description for the Field Service Technician position at NextGen | GTA: A Kelly Telecom Company?
Our client is looking for a Field Service Technician for a 2-month contract in Madison, WI 53703.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
- 1-2 years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system.
- Lexmark certifications and experience.
- Experience with Lexmark printer break-fix and equipment installs, and HP, Dell, and Lenovo.
- Previous Field Service and/or Desktop, POS, printer Break/Fix experience
- Excellent technical troubleshooting and customer service skills
- Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
- Active driver's license.
- CompTIA A
- Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.)
- Running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer, but do expect printer, laptop, server, network, and other technology devices.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
- Documents, maintains, upgrades, or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers
- Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed
- Maintain good customer focus, meeting deadlines and service level agreements (SLAs)