Desktop Support Specialist

Requirements:

• 8 years of experience required.
• Windows 10 Windows 11 knowledge.
• Needs to be proficient with Mac OS system and Apple Devices.
• InTune and Jant - must be proficient with navigating those applications.
• Azure - ability to navigate and understand logs.
• Basic network troubleshooting skills.
• Understanding of MS TEAMS AudioVisual issues.
• Basic networking skills needed.

Description:

• Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems.
• Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.
• Provides call taking and site specific support
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products.
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes (IMACs) as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up
• Ensures customer satisfaction by advising customers on preventative maintenance
• Maintains a functional understanding of company service solutions
• May lead and direct the work of others
• May have Project Management responsibilities for smaller less complex projects
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUS
• MCP, MCDST, and/or MCSE Certification desired but not required.
• HP, Dell, Toshiba, and IBM certifications strongly preferred

Preferred Skills:

• Microsoft Office (all versions), Handhelds (Desktop and Handheld software) Printers and Laptops.
• Experience in troubleshooting software and hardware problems
• Knowledgeable in servers, storage systems, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability
• Ability to test and certify PC, networks, servers and software applications and associated peripherals
• Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements
• Excellent analytical and communication skills (verbal, written and interpersonal)
• Ability to work and plan tasks independently, tolerance for stress
• Quality oriented with attention to Detail