What are the responsibilities and job description for the NOC Technician position at NextGen Global Resources?
NOC Technician – Assisted Operations
Location: Annapolis Junction, MD
Job Type: Contract
Work Arrangement: Hybrid
Shift: 10:00 PM – 6:00 AM
Job Overview
We are seeking a NOC Technician to monitor network alarms, troubleshoot network issues, manage tickets, and escalate outages to the appropriate technical teams.
Schedule
- Hybrid – Tuesday & Thursday onsite in Annapolis Junction, MD
- Overnight shift: 10:00 PM – 6:00 AM
- Sunday–Thursday or Tuesday–Saturday
- Approximately 40–45 hours/week
Requirements
- 2 years of NOC, Network Operations, or network monitoring experience
- Experience with network alarms and fault management
- Knowledge of network troubleshooting and fault isolation
- Experience with ticketing and incident management
- Strong communication and documentation skills
- Ability to work independently and support overnight operations
- Must be flexible with shift work and the required onsite schedule
Preferred
- Nokia network experience
- Telecommunications or wireless network experience
- Managed Services or Service Assurance experience
- Tier II/Tier III technical escalation experience
Apply with your updated resume highlighting your NOC, network monitoring, troubleshooting, and telecommunications experience.
• What you didn’t know about us:
• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
• We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
• We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
• We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
• Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.
• For more information click Equal Employment Opportunity is the law.
• You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
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