Manager Insurance Claims

Requisition ID: 95295

At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today.

Position Specific Description

Manager, Insurance Claims – Property

Palms Insurance

Position Summary

The Manager, Insurance Claims – Property is responsible for overseeing the day-to-day operations of the property claims unit, ensuring timely, accurate, and fair resolution of first-party and third-party property claims. This role provides leadership, technical guidance, and quality oversight to a team of claims adjusters while maintaining compliance with applicable regulations, company policies, and best practices.

Key Responsibilities

• Lead and manage a team of property claims adjusters, including hiring, training, performance management, and development
• Oversee the investigation, evaluation, and resolution of commercial E&S property claims from first notice of loss through closure including Affiliate Property claims
• Monitor claims metrics, cycle times, reserves, and outcomes to ensure operational efficiency and financial accuracy
• Review and approve reserves, payments, and coverage determinations in accordance with authority guidelines
• Collaborate with legal counsel, outside vendors, TPAs, and other stakeholders on complex or litigated claims
• Ensure compliance with state regulations, policy terms, and internal guidelines
• Identify trends in claims activity and provide actionable insights to senior leadership
• Support implementation of claims system enhancements and technology initiatives
• Serve as an escalation point for coverage disputes, large losses, and complex claims scenarios
• Prepare and present claims reports, loss run analyses, and performance dashboards to leadership
  
  

Qualifications

Required

• Bachelor's degree in Business, Risk Management, or a related field
• 5 years of property claims experience, with at least 2 years in a supervisory or leadership role
• Active property & casualty adjuster license (or ability to obtain within 90 days)
• Strong knowledge of property policy coverages, valuation methods, and claims processes
• Proven ability to manage team performance and drive results in a fast-paced environment
  
  

Preferred

• Experience with Renewable Energy claims handling
• Familiarity with TPA oversight and vendor management
• AIC, CPCU, or equivalent professional designation
  
  

Competencies

• Strong leadership and coaching skills
• Analytical thinking and sound judgment on coverage and liability decisions
• Excellent written and verbal communication
• High degree of organization and attention to detail
• Collaborative and solution-oriented mindset
  
  

Job Overview

The position is responsible for managing insurance activities related to claims, including investigation, evaluation, negotiations and settlement of claims, as well as managing third-party relationships involved in the claims process.

Job Duties & Responsibilities

• Manages claims offices including investigation, evaluation, negotiation and settlement of claims as well as managing third-party relationships that involve claims
• Manages internal team of claims analysts to support claims activities and works with claims adjusters to assign claim value
• Reports claims status, updates and resolution to appropriate financial and reporting team members
• Presents claims status, updates and resolution for quarterly reporting
• Performs other job-related duties as assigned
  
  

Required Qualifications

• Bachelor's or Equivalent Experience
• Experience: 7 years
  
  

Preferred Qualifications

• None
  
  

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt

Employee Type: Full Time

Job Category: Finance, Accounting & Business Analytics

Organization: Palms Management Services, LLC

Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

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