What are the responsibilities and job description for the NOC Service Desk Support position at Nextech?
Network Operations Center (NOC) Service Desk Support
Overview
We are seeking a reliable and technically skilled Network Operations Center (NOC) Service Desk Support professional to join a fast-paced IT operations team. This position combines after-hours service desk support with network and systems monitoring responsibilities, helping ensure the availability and performance of critical technology infrastructure and business applications.
This is an onsite role based in the Memphis, Tennessee area and requires availability for overnight shifts.
Responsibilities
Monitor enterprise systems, networks, and business applications to ensure operational stability and performance.
Respond to system alerts, incidents, outages, and service interruptions in a timely manner.
Perform routine operational tasks, including system checks, connectivity verification, patch-related activities, and scheduled job monitoring.
Provide first-level technical support for desktops, laptops, printers, software applications, and peripheral devices.
Troubleshoot hardware, software, network, and connectivity issues through remote support tools.
Monitor and support server, storage, backup, telecommunications, and network environments.
Document incidents, service requests, troubleshooting activities, and resolutions within the organization's ticket management system.
Escalate complex issues to appropriate technical teams when necessary.
Assist with monitoring scheduled processing activities and critical business systems.
Deliver professional, customer-focused support to end users while maintaining high service standards.
Required Skills
Minimum of 2 years of experience in a Network Operations Center (NOC), computer operations, or similar IT operations environment.
Minimum of 2 years of help desk or service desk support experience.
At least 1 year of hands-on experience working with networking equipment and network infrastructure.
Minimum of 2 years of Windows Server administration experience.
Experience supporting users remotely through virtual desktop or remote access technologies.
Familiarity with infrastructure monitoring, alerting, and ticket management platforms.
Working knowledge of networking concepts, including LAN/WAN environments, routers, switches, firewalls, and related technologies.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work onsite and support overnight operations.
Preferred Qualifications
Experience supporting enterprise-level IT environments.
Exposure to systems monitoring, log management, and operational reporting tools.
Familiarity with batch processing, job scheduling, or automated system operations.
Experience supporting mission-critical applications and infrastructure.
How to Apply
Qualified candidates are encouraged to submit their resume for confidential consideration. Please include a summary of your experience supporting service desk operations, network monitoring, Windows Server environments, and enterprise infrastructure. Selected candidates will be contacted to discuss the opportunity in greater detail.
Overview
We are seeking a reliable and technically skilled Network Operations Center (NOC) Service Desk Support professional to join a fast-paced IT operations team. This position combines after-hours service desk support with network and systems monitoring responsibilities, helping ensure the availability and performance of critical technology infrastructure and business applications.
This is an onsite role based in the Memphis, Tennessee area and requires availability for overnight shifts.
Responsibilities
Monitor enterprise systems, networks, and business applications to ensure operational stability and performance.
Respond to system alerts, incidents, outages, and service interruptions in a timely manner.
Perform routine operational tasks, including system checks, connectivity verification, patch-related activities, and scheduled job monitoring.
Provide first-level technical support for desktops, laptops, printers, software applications, and peripheral devices.
Troubleshoot hardware, software, network, and connectivity issues through remote support tools.
Monitor and support server, storage, backup, telecommunications, and network environments.
Document incidents, service requests, troubleshooting activities, and resolutions within the organization's ticket management system.
Escalate complex issues to appropriate technical teams when necessary.
Assist with monitoring scheduled processing activities and critical business systems.
Deliver professional, customer-focused support to end users while maintaining high service standards.
Required Skills
Minimum of 2 years of experience in a Network Operations Center (NOC), computer operations, or similar IT operations environment.
Minimum of 2 years of help desk or service desk support experience.
At least 1 year of hands-on experience working with networking equipment and network infrastructure.
Minimum of 2 years of Windows Server administration experience.
Experience supporting users remotely through virtual desktop or remote access technologies.
Familiarity with infrastructure monitoring, alerting, and ticket management platforms.
Working knowledge of networking concepts, including LAN/WAN environments, routers, switches, firewalls, and related technologies.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work onsite and support overnight operations.
Preferred Qualifications
Experience supporting enterprise-level IT environments.
Exposure to systems monitoring, log management, and operational reporting tools.
Familiarity with batch processing, job scheduling, or automated system operations.
Experience supporting mission-critical applications and infrastructure.
How to Apply
Qualified candidates are encouraged to submit their resume for confidential consideration. Please include a summary of your experience supporting service desk operations, network monitoring, Windows Server environments, and enterprise infrastructure. Selected candidates will be contacted to discuss the opportunity in greater detail.