VOC Platform Success Specialist

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor

Benefits You'll Love

NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

Become a Key Player as a VOC Platform Success Specialist

You will help the client scale a Voice of Customer program by making the platform usable and valuable for field teams, product managers, and leaders. You will drive adoption and clarity across cross-functional stakeholders, translating program strategy into day-to-day execution. This is a contract role based in San Jose, CA (Onsite) supporting program growth during a critical phase.

Here's How You'll Make an Impact on the Team

• Onboard new platform users across field, product, strategy, and operations teams; develop and maintain onboarding materials and FAQs
• Serve as the primary point of contact for platform users, advising stakeholders on workflows, configuration, and best practices
• Monitor adoption and engagement, track onboarding progress, and proactively address gaps
• Build and distribute targeted reports and insight summaries that surface VOC value and drive stakeholder engagement
• Produce monthly program engagement reports combining quantitative platform data, submission/compliance metrics, and qualitative stakeholder input
• Manage the product taxonomy process in the platform: implement approved classification updates and maintain a change log
• Execute interlock follow-up workstreams and provide operational support during follow-up cycles
• Collect platform feedback from users and surface actionable recommendations to improve usability
• Provide program management support as needed (documentation, status tracking, stakeholder materials)

Here's What You'll Need to Be Successful in This Role

• 3–5 years of experience in customer success, platform enablement, program coordination, or a similar role (enterprise software/SaaS preferred)
• Demonstrated platform fluency: ability to configure, administer, and become the functional expert on a third-party insights platform
• Analytical fluency: comfortable working with platform data, identifying patterns, and building stakeholder-ready reports
• Consultative mindset and relationship-building skills across multiple functions and seniority levels
• Strong written and verbal communication skills; able to translate complex concepts into clear guidance
• Highly organized and self-directed with the ability to manage multiple concurrent workstreams
• Proactive orientation: identifies opportunities to add value without waiting to be asked

Here's What Else Might Help You Out

• Experience as a power user, internal champion, or enablement lead for an enterprise software platform
• Experience training or enabling others on software tools
• Familiarity with customer feedback programs, VOC operations, or research workflows
• Experience supporting product teams in product-adjacent roles
• Familiarity with digital media or document workflow tools

Pay Range

$45.07 - $56.34/hour

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.