Customer Success Manager

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor

Benefits You'll Love

NextDeavor offers health, vision and dental benefits for contract employees

Paid sick leave eligibility is contingent on state of residence

Optional 401k Plan (excludes employer match)

Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

Become a Key Player as a Customer Success Manager

You will be accountable for overall customer success, driving renewals, adoption, and satisfaction to ensure long-term value realization for the client. You will build success plans, coordinate across internal and customer stakeholders including executive sponsors, and lead remediation efforts for at-risk accounts. This is a full-time role with a guaranteed 40 hours/week and an 8-hour shift. This is a 6 month contract in San Jose, CA. This is a hybrid position in San Jose.

Here's How You'll Make an Impact on the Team

• Build and maintain customer success plans and account roadmaps that align to business goals
• Drive adoption of the digital marketing platform and related products across stakeholder groups
• Monitor account health, identify risk, and lead "get well" plans to remediate issues
• Facilitate executive-level meetings, workshops, and presentations with C-suite stakeholders
• Partner with cross-functional teams to act as the internal voice of the customer and influence product/process improvements
• Use data to track adoption and progress along maturity curves and recommend actions

Here's What You'll Need to Be Successful in This Role

-4 years of SaaS/digital marketing Customer Success experience

• Strong communication, consulting, and conflict navigation skills
• Program management experience navigating large organizations and driving change across groups
• Experience with executive facilitation and presenting to C-suite audiences
• Proven account planning skills and ability to prioritize under pressure
• Bachelor's degree and/or relevant work experience
• Knowledge of digital marketing/media software
• Digital Marketing Platform Knowledge — Adobe Experience Cloud specifically, broader martech familiarity

Pay Range

$43.49 - $54.37/hour

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.