What are the responsibilities and job description for the Level 3 – Service Desk Technologist position at Next Level Technologies?
A deep level of expertise with many different technologies found in the small to medium business sector.
- Examples are, Microsoft Azure and corresponding “365” ecosystem, Active Directory, Windows, and typical server deployments such as terminal services, Citrix, IIS, print servers, etc.
- A deep understanding of networking concepts such as DHCP, DNS, VLANs, what happens at layer 2 vs layer 3, VPN, subnetting, etc. Candidate should quickly be able to understand how these concepts work for many networking equipment vendors, and quickly get up to speed and be able to apply these concepts even to unfamiliar equipment in a reasonable amount of time.
- Strength in Linux/Mac preferred.
- Understands and can implement the “full stack” that a small business needs, such as security products, backup products, servers, desktops, laptops, networking equipment, etc.
- Exceptional client service is as critical as IT skills
- A “type A” personality is preferred
- Serves as the point of escalation for more junior staff and is seen as a leader in the service team.