residential operations manager

Next Level Supportive Services Job Description: Residential Operations Manager (ROM)Position Title:

Residential Operations Manager (ROM)

Reports To: Executive Director / Director of Administration
Work Schedule: Full-Time (Minimum two days per week in-office; on-call rotation required) weekend as needed

Position Summary:

The Residential Operations Manager (ROM) oversees the daily operations of assigned residential homes in compliance with ABI and ABI-LTC regulations. This role ensures all client care, documentation, staffing, and medication oversight are completed accurately and on time. The ROM maintains high operational standards through leadership, accountability, and detailed review of residential systems, ensuring every home functions efficiently, safely, and in full compliance with state and agency standards.

Essential Duties and Responsibilities:1. Regulatory and Compliance Oversight

• Ensure all residential services meet ABI and ABI-LTC regulatory standards.
• Conduct weekly audits of client binders, ensuring documentation such as MARs, service notes, incident reports, and goal tracking are complete.
• Participate in state audits, CAP (Corrective Action Plan) reviews, and internal compliance meetings.
• Ensure policies and procedures are consistently followed across all residential homes.

2. Schedule and Staffing Oversight

• Oversee and maintain staff schedules to ensure adequate coverage for each residential home.
• Review and approve schedule changes, time-off requests, and verify EVV clock-ins/outs for compliance.
• Support recruitment, onboarding, and training coordination for new residential staff.
• Facilitate weekly team meetings to maintain alignment on client care, scheduling, and compliance priorities.

3. Medication and MAR Oversight

• Perform daily review of MARs to verify medication administration accuracy and completeness.
• Conduct medication counts every Tuesday and Thursday alongside staff and leadership.
• Oversee documentation for refills and ensure new medications are added to the count logs.
• Address missing medication immediately by filing an incident report and notifying the PCP.
• Collaborate with nurses and pharmacies to ensure timely updates and refills.

4. Documentation and Reporting

• Review and approve daily service notes, ensuring compliance with ABI service and billing standards.
• Audit staff and client documentation for accuracy, timeliness, and completeness.
• Ensure incident reports are properly documented, submitted within required timelines, and followed up on per ABI regulations.
• Maintain a tracking system for compliance issues and follow through with corrective action implementation.
• Generate and submit regular reports to the Executive Director and Director of Administration.

5. Leadership and Communication

• Serve as on-call support for residential homes during assigned rotation, responding to emergencies and staffing issues.
• Provide direction, coaching, and accountability for residential staff, including performance feedback and disciplinary actions.
• Facilitate clear communication between residential staff, administration, QA, case managers, and guardians.
• Represent the residential department in management meetings and contribute to organizational strategy and compliance improvement.

6. Office and Administrative Duties

• Work at least two (2) days per week in the main office for documentation review, compliance meetings, and coordination with administration.
• Maintain organized electronic and physical records of residential documentation and reports.
• Assist in developing policies, forms, and reporting tools to strengthen compliance systems.
• Utilize Microsoft Excel and Word to track data, develop reports, and maintain documentation accuracy.
• Perform other duties as assigned to support residential operations, compliance initiatives, or agency needs.

Qualifications and Experience:

• High School Diploma or equivalent required; Associate or Bachelor’s degree in Human Services, Healthcare Administration, or related field preferred.
• Minimum 5 years of experience in residential or ABI-related services required.
• Strong knowledge of ABI and ABI-LTC regulations.
• Proven experience with staff supervision, scheduling, documentation management, and compliance oversight.
• Must have strong Excel and Word experience for reporting and documentation purposes.
• Proficient with Therap, EVV systems, and Microsoft Office Suite.
• Strong leadership, communication, and organizational skills.

Core Competencies:

• Regulatory Compliance & Quality Assurance
• Attention to Detail & Documentation Accuracy
• Medication Oversight & Accountability
• Leadership & Team Building
• Crisis Management & On-Call Support
• Data Entry, Reporting, and Analysis (Excel/Word)
• Professionalism and Confidentiality

Work Conditions:

• Combination of office work and residential site visits.
• Must be available for on-call duties (after hours, weekends, or holidays).
• Must maintain a valid driver’s license, reliable transportation, and pass background and abuse registry checks.

Job Type: Full-time

Pay: $18.00 - $19.50 per hour

Work Location: In person

Salary : $18 - $20