IT Operations & Systems Coordinator

Job type: Full-time employee

Location(s): 5715 Bedford St, Pasco, WA 99301 (Open to Remote, in-person preferred) 

Overview

• Position Overview We are seeking an IT Operations & Systems Coordinator to support and manage the internal software systems that power our growing portfolio of businesses. This role is responsible for ensuring day-to-day system operations run cleanly, efficiently, and consistently across multiple companies. This is not a software engineering or coding role. Instead, this position focuses on system execution, user management, documentation, bug tracking, and operational reliability. About NLPartners & Next Level Pros NLPartners is a portfolio company that builds and supports multiple operating businesses across industries such as home services, healthcare, real estate, and professional services. Our flagship organization, Next Level Pros, provides leadership development, coaching, and operational infrastructure to help entrepreneurs and operating leaders scale strong, disciplined companies. We believe clean systems create powerful businesses — and this role plays a critical part in keeping those systems organized, functional, and scalable.

Description

What You’ll Be Responsible For:

1) Software & Systems Management

• Set up and configure software platforms for new businesses
• Manage user access, permissions, and security standards
• Maintain system documentation, access logs, and organizational standards
• Ensure internal tools are structured, clean, and consistently maintained

2) Bug Tracking & Issue Management

• Track, document, and prioritize system issues
• Coordinate fixes with internal teams or external vendors
• Validate resolutions and maintain detailed issue logs

3) Operational Execution

• Execute repeatable IT and systems workflows with precision
• Maintain operational systems (CRMs, proposals, internal tools, workflows)
• Identify small efficiency improvements to reduce friction

4) Internal Support

• Serve as the first point of contact for internal system-related requests
• Troubleshoot basic issues and escalate when necessary
• Ensure team members have proper access, tools, and system readiness

What We’re Looking For

1) Required

• Experience working with business software platforms
• Strong organizational and documentation skills
• Comfortable following SOPs and repeatable workflows
• Ability to manage multiple tasks without losing details
• Clear communicator with technical and non-technical teams

2) Nice to Have

• Startup or multi-business experience
• Familiarity with ticketing or bug tracking systems
• Basic understanding of business or sales workflows

This Role Is Not

• A coding or software engineering position
• A call-center help desk role
• A strategic IT leadership role

Compensation & Benefits

• $20–$23 per hour (depending on experience)
• Sick Time
• Growth opportunities within a rapidly expanding organization

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification under Washington State and federal law.