People and Culture Associate

At Next Level, People & Culture isn't a back-office function — it's the heartbeat of how we support our clinicians and grow as an organization. This role is the operational engine of the department, ensuring that every process, communication, and milestone is executed with care, consistency, and follow-through to completion.

The People & Culture Associate works closely with the Director of People & Culture to keep clinician

lifecycle processes running smoothly, support HR initiatives, and maintain the systems that allow

leadership to stay focused on development, performance, and strategy. This is a junior position on the

leadership team — and an excellent entry point for someone who wants to grow in HR, operations, or

people-centered work in a values-driven organization.

What Success Looks Like in This Role

• Clinician lifecycle milestones are consistently scheduled, tracked, and fully prepared in advance, with no gaps or delays
• Systems (Paylocity, SimplePractice, trackers) are accurate, up to date, and require minimal correction or follow-up
• Communication is timely, clear, and proactive, reducing the need for repeated check-ins or clarification
• Tasks are owned from start to finish, with strong follow-through and minimal oversight required
• The Director of People & Culture can rely on this role to keep operations moving seamlessly and without disruption
• Clinicians experience clear, consistent, and supportive processes throughout onboarding, transitions, and day-to-day engagement
• Data and reporting are organized, accessible, and ready to support leadership decision-making at any time

Key Responsibilities

• Clinician Lifecycle Coordination (30 Day / 90 Day / 6-Month / 1-year Milestones)
• Schedule and coordinate 30-day, 90-day, 6-month, and 1-year check-ins for clinicians
• Track upcoming milestone dates and ensure timely scheduling and preparation with clinical supervisors
• Maintain tracking systems for clinician progress and key benchmarks (weekly confirmed session averages, engagement levels, documentation expectations)
• Prepare relevant data and summaries ahead of check-ins to support leadership conversations

HR Initiatives & Strategic Support

• Support the execution of HR initiatives that enhance clinician engagement, retention, performance, and professional development
• Assist with process improvements to strengthen workflows and scalability
• Help organize and track progress of ongoing People & Culture initiatives

Employee Experience & Support

• Serve as a point of contact for employee questions related to policies, procedures, paid time off, sick time, retirement planning, and general HR inquiries
• Ensure timely, clear, and supportive communication across the team
• Reinforce a culture that balances support with accountability and involving relevant partners where necessary

Onboarding & Transitions

• Coordinate onboarding processes, including new hire orientation tracking, documentation, and system setup
• Support clinician transitions (intern → LP, LP → licensed) to ensure clarity and continuity
• Ensure all onboarding and off boarding steps are completed accurately and on time HR Operations
• Maintain accurate employee records across systems (Paylocity, SimplePractice, etc.)
• Track key dates (hire anniversaries, benefits eligibility, LP renewals/extensions)

Performance & Workforce Support

• Track clinician performance metrics and engagement trends
• Assist in preparing performance-related communications (check-ins, follow-ups, PIPs)
• Ensure data is organized and accessible to support leadership decision-making

Communication & Coordination

• Draft and send internal HR communications and updates
• Coordinate meetings, trainings, and HR-related initiatives
• Collaborate cross-functionally to support operational and clinical alignment
• Handle general data entry, pay operational invoices, and respond to basic employee HR inquiries

Collateral & Resource Coordination

• Create flyers and QR codes; manage support group calendar
• Create new therapist flyers and business cards; add clinician profiles to the website
• Order marketing materials and swag; maintain inventory count

Professional Qualifications

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field — or equivalent work experience
• 2 years of experience in an administrative, HR support, or operations coordination role (experience in a healthcare or mental health setting is a plus)
• Proficiency with platforms such as Google Workspace, Paylocity, SimplePractice, or similar HR/practice management systems; ability to learn new tools quickly
• Strong organizational skills with the ability to manage multiple deadlines, tracking systems, and competing priorities without losing accuracy
• Clear and professional written and verbal communication skills, with the ability to interact respectfully across all levels of staff
• Strong sense of ownership with the ability to follow through on tasks to completion with minimal oversight
• Demonstrated ability to handle sensitive and confidential information with discretion, in alignment with HIPAA and workplace privacy standards
• Comfortable working in a fast-paced, people-centered environment where priorities can shift
• A genuine commitment to diversity, equity, inclusion, and multicultural values — and the ability to reflect those values in day-to-day work and interactions
• Team-oriented mindset with a proactive, solution-focused approach to problem-solving
• Passion for mental health, wellness, or community-focused work is a plus

Compensation & Benefits

• Pay: $24–$25 per hour | Full-time, 40 hours per week
• Performance reviews with opportunity for compensation increases
• Medical, dental, and vision insurance with 75% employer coverage
• 10 PTO days per year
• 5 sick days per year
• 10 paid federal holidays
• 401(k) with employer matching
• Pension plan
• Continuing education stipend to support ongoing professional growth
• Refresher leave — additional time off granted after 3 years of service
• Bonusly recognition program — peer and leadership recognition with real rewards
• Team engagement events throughout the year
• Hybrid schedule — remote 4 days per week, with 1 in-office day required in Midtown Manhattan (Grand Central area)
• Growth opportunities within a scaling, mission-driven organization

We're building something different here—and that means we need different voices.

We're committed to creating a team that reflects the communities we serve. We actively welcome

applications from people who bring diverse backgrounds, identities, and lived experiences, especially

those who are under-represented in mental health.

Next Level Mental Health Counseling is an Equal Employment Opportunity employer. All qualified

applicants receive consideration regardless of race, ethnicity, religion, age, sex, sexual

orientation, gender identity, disability, veteran status, or any other protected characteristic.

Because real change happens when everyone has a seat at the table.