Field Training Specialist

Field Training Specialist

Location: Field-based / Multi-unit travel required (region to be discussed) Job Type: Full-Time Department: Operations / Training Reports To: Director of Operations

About the Role

We're looking for an experienced, hands-on Field Training Specialist to join our growing restaurant operations team. This role is built for someone who has run a restaurant at a high level and wants to take that expertise on the road — coaching, training, and supporting General Managers and their teams across multiple locations.

You'll spend the majority of your time in-store, working side-by-side with existing teams to reinforce standards, close skill gaps, and ensure every location operates at the level our brand and our guests expect. This is not a desk job — it's a role for someone who thrives in fast-paced kitchens, enjoys teaching, and takes pride in leaving a location better than they found it.

What You'll Do

Training & Development

• Deliver hands-on, in-restaurant training to General Managers, Assistant Managers, Shift Leads, and crew members
• Onboard new General Managers and support them through their first 30/60/90 days
• Reinforce brand standards for food safety, quality, speed of service, and guest experience
• Train teams on new menu items, equipment, systems, and process rollouts
• Identify skill gaps through observation and shadowing, then build and deliver targeted coaching plans
• Certify GMs and shift leads on operational checklists and standard operating procedures

Operational Support (General Manager–Level Responsibilities) While on-site, you'll be expected to step into and model every core function of a General Manager, including:

• Full shift management: opening, mid-day, and closing procedures
• Labor scheduling, labor cost control, and shift staffing decisions
• Inventory management, ordering, receiving, and waste tracking
• Cash handling, deposits, and daily sales reporting
• P&L review and coaching GMs on how to manage their controllable costs
• Food safety, health code compliance, and sanitation standards
• Guest recovery and complaint resolution
• Hiring support, interviewing, and onboarding of new hourly employees
• Performance management coaching, including corrective action and recognition practices
• Ensuring compliance with labor law, safety protocols, and company policy
• Facilities and equipment troubleshooting, and escalation when needed

Multi-Unit & Travel

• Travel frequently to assigned locations (travel percentage to be discussed based on region and business need)
• Provide consistent support across a portfolio of restaurants rather than a single home location
• Act as a trusted extra set of hands for GMs during launches, leadership transitions, or periods of high turnover
• Report observations, risks, and training outcomes back to operations leadership

What We're Looking For

• 2 years of experience as a General Manager or equivalent multi-unit leadership role in a restaurant, QSR, or fast-casual environment
• Proven ability to train, coach, and develop hourly and management-level employees
• Deep working knowledge of restaurant operations: labor, inventory, food safety, guest service, and P&L management
• Comfortable being the "new face" walking into an existing team and quickly earning trust and credibility
• Excellent communication skills — able to give direct, constructive feedback with warmth and clarity
• Highly organized and self-directed; comfortable working with minimal daily supervision while on the road
• Willingness and ability to travel extensively, including occasional overnight travel
• Valid driver's license and reliable transportation (or ability to travel via air as needed)
• Flexible schedule, including some evenings, weekends, and holidays as business needs require

Nice to Have

• Experience opening new restaurant locations
• Prior experience in a formal training, learning & development, or multi-unit support role
• Familiarity with restaurant scheduling, inventory, or POS systems

What We Offer

• Competitive salary, commensurate with experience
• Travel-related expenses covered
• Career growth path toward Training Leadership roles
• Comprehensive training and ongoing professional development
• Competitive Benefit Package
• Incentive Package including Bonus and Profit Sharing

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Retirement plan

Work Location: On the road

Salary : $60,000 - $75,000