What are the responsibilities and job description for the Head of US Facilities position at Next Insurance?
Location: Waltham, MA (in office)
ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.
Simply put, wherever you find small businesses, you'll find ERGO NEXT.
Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in.
The Head of US Facilities will lead the strategic operations, facilities management, and Office employee experience for all US-based offices. Reporting to the Director of Global Workplace, based in Israel, this role ensures our environments are safe, inclusive, and optimized for productivity. You will lead a distributed team to deliver a seamless "day in the life" for our US employees while managing local vendor relationships and multi-million dollar Opex budgets.
This is a hands-on role that blends strategic planning with operational execution.
What You'll Do:
- Operations & Facilities Management
- Own end-to-end facilities operations across Waltham, Palo Alto (HQ), and Rochester offices.
- Drive standardization across US sites while allowing for local needs.
- Manage all vendor relationships including janitorial, security, HVAC, reception, catering, and property management; negotiate contracts and enforce SLAs.
- Ensure full compliance with OSHA requirements, local building codes, and internal safety standards; lead emergency preparedness and business continuity planning.
- Oversee logistics for company events, executive visits, and major internal gatherings to ensure operational excellence.
- Provide regular reporting to the Director of Global Workplace on budget performance, utilization trends, vendor performance, and risk management.
- People and Stakeholder Management
- Lead and develop a distributed facilities and workplace team, establishing clear accountability and consistent service standards across sites.
- Partner with Finance, HR, IT, and Security to ensure a seamless and secure workplace experience.
- Serve as the senior escalation point for complex workplace issues and ensure timely resolution across all US sites.
- Support a positive employee experience across all US locations.
- Financial and Strategic Planning
- Own US Workplace Opex and Capex budgets, including forecasting, variance management, and cost optimization initiatives.
- Support lease renewals, landlord relationships, site reconfigurations, build-outs, and decommissioning projects in partnership with Global Workplace leadership.
- Analyze space utilization and occupancy data to provide strategic recommendations on footprint optimization and hybrid workplace strategy.
What We Need:
- BA/BS degree required; advanced degree or facilities certification preferred.8 years of experience in facilities management, workplace operations, or corporate real estate.Experience managing multiple sites across different geographies.
- Proven experience leading distributed teams.
- Ability to operate independently and make sound decisions in real-time situations.
- Strong analytical, decision-making, and problem-solving skills.
Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.