What are the responsibilities and job description for the Retail Store Manager position at Next Generation Wireless?
Description:At Next Generation Wireless (NGW), we’re more than a wireless retailer — we’re a trusted partner helping people stay connected to what matters most. As a UScellular Authorized Agent — now part of T-Mobile — we’re excited to offer the strength of two networks, bringing even more value to our customers. We’re looking for a Retail Store Manager who can inspire and elevate a team. This leadership role is critical to our organization’s success and is ideal for a proven manager with experience leading high-performing sales teams who’s ready for a new challenge in a dynamic and ever-evolving industry. Intrigued? Here’s more about us:The largest Authorized Agent of UScellular, with 100 locations across multiple statesA values-driven organization focused on customer and associate successA fast-paced, high-reward environment designed for leaders who take initiativePassionate about providing support, training, and career growth opportunitiesA culture that celebrates accountability, ambition, and teamworkOffering competitive pay with a base salary plus uncapped commissions and bonusesThe PositionWe are actively seeking a Retail Store Manager to lead and develop a team of driven Retail Sales Representatives. In this role, you’ll be responsible for driving positive outcomes and sustained sales growth of your location by building a culture of accountability, coaching, and customer excellence. You’ll have the opportunity to leverage your leadership skills and business acumen to achieve success while making a lasting impact on your team and store. If you’re passionate about developing and leading a winning sales team, this role is for you! Your responsibilities will include:Implement effective sales strategies with exceptional execution and follow-upTrain, coach, and mentor team members to achieve their personal and professional goalsBuild a high-performing, customer-first culture focused on loyalty and resultsDrive team performance by setting clear expectations and holding associates accountableBuild relationships in the community and represent NGW’s innovative products and servicesOversee daily store operations, ensuring policy compliance and operational efficiencyPay BenefitsYour leadership is valuable — and it pays off. As a Retail Store Manager at NGW, you can expect to earn:$50,000–$65,000 annually, including a base wage (based on experience) and uncapped commissionsAdditional bonuses and incentives tied to performanceA comprehensive benefits package including:Medical, dental, and vision insuranceHealth & Dependent Care Flexible Spending AccountsLife insurance and short-term disability401(k) plan with company matchPaid time off — up to 3 weeks in your first yearPaid birthday and volunteer timeAnniversary bonusesFree cellular serviceWhy You’ll Love Working at NGWWe believe great leaders create great environments. Here’s what makes our workplace stand out:A supportive, values-based culture rooted in positivity, teamwork, and excellenceA collaborative, energetic atmosphere — think contests, raffles, prizes, and team-building funOpportunities to grow into higher leadership rolesOngoing training and mentoring designed to accelerate your personal and professional developmentYou’re a Great Fit If You:Have a track record of success in retail sales managementAre passionate about leading, mentoring, and developing high-performing teamsAre motivated by results, accountability, and exceeding goalsCommunicate clearly, set high standards, and coach for performanceThrive in a fast-paced, customer-centric environmentAre comfortable working a flexible schedule including evenings, weekends, and holidaysOur Commitment to Inclusivity & PrivacyNext Generation Wireless is an Equal Opportunity Employer: We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.Accommodation Request: If you are an individual with a disability and need reasonable accommodation during the application process, please email hr@ngwtoday.com.California Privacy Notice: For California residents, view our CCPA notice on how your information is used: https://www.ngwtoday.com/legal/Next Generation Wireless participates in E-Verify. For more information please visit: http://www.ngwtoday.com/wp-content/uploads/2025/07/E-Verify-Participation-Poster.pdfhttp://www.ngwtoday.com/wp-content/uploads/2025/07/Notice-of-Right-to-Work.pdfReady to Lead? Apply now — our fast, 5-minute application is just the beginning. Bring your leadership, level up your team, and grow with a company that invests in you. Learn more at www.ngwtoday.com!Requirements:2 years of retail sales leadership experience, preferably in wireless, technology, or a fast-paced customer service environmentProven success in achieving or exceeding team sales goals and KPIsDemonstrated ability to train, coach, and hold team members accountableStrong interpersonal, communication, and decision-making skillsAbility to work flexible hours, including evenings, weekends, and some holidaysHigh school diploma or GED required; associate or bachelor’s degree preferred
Salary : $50,000 - $60,000