What are the responsibilities and job description for the Front Desk Agent position at Next Generation Staffing?
The Front Desk Agent supports guests across an extended-stay property, hotel, or boutique lodging environment and reports to the Front Office Manager. This guest-facing role places primary emphasis on delivering smooth, welcoming check-in and check-out experiences while providing reliable assistance throughout each guest’s stay. Shift coverage may include day, evening, and rotating shifts.
Responsibilities
- Conduct efficient and welcoming guest check-ins and check-outs.
- Manage reservations accurately and address booking-related needs.
- Assist guests with questions, requests, and property information.
- Process guest payments and maintain accurate transaction records.
- Provide professional telephone support.
- Resolve guest complaints and coordinate appropriate solutions.
- Coordinate lobby activity to support an organized guest experience.
- Maintain accurate front desk and guest records.
Preferred Qualifications
- 1 years of experience in front desk operations.
Next Generation Recruitment & Staffing Agency, LLC is a growing workforce solutions firm connecting reliable talent with organizations across hospitality, events, professional services, and other high-volume industries. We combine responsive recruiting, strong client relationships, and disciplined workforce operations to help our clients meet changing staffing needs while creating meaningful employment opportunities for the people we serve.
Salary : $17