Certification Specialist

Job Summary

The Certification Specialist is responsible for implementing and communicating the course content on behalf of NexRep’s clients and setting up the virtual classrooms on the NexRep marketplace platform in a way that allows for a fun, interactive, educational environment for certifying independent marketplace contractors to client policies and procedures. They are also responsible for re-certifying existing independent contractors on any new client information. Full-time, non-exempt.

Requirements

• Convey information from NexRep’s clients to the independent contractors.
• Communicate client specific curriculum in a virtual platform.
• Complete daily roll-ups to Operations on the progress of the class.
• Consistently collaborate with campaign managers on content to ensure that client’s policies and procedures are up to date.
• Create content to be used in Certification.
• Get feedback from independent contractors to identify trends.
• Host refreshers to keep independent contractors up to date on client’s policies, products, procedures, etc.
• Implement and evaluate existing techniques used for certifying independent contractors.
• Proficient in Microsoft Suite including Office 365, Excel, and PowerPoint.
• Organized and careful about time management.
• Outstanding verbal and written communication skills.
• Own laptop or desktop computer equipped with an HD webcam. (2 monitors recommended)
• Fast and stable internet connection.
• Headset fitted with a microphone.
• Technological Proficiency.
• Hours vary depending on client needs. Must be available nights and weekends as needed.
• Always maintain a professional environment.
• A well-lit, distraction-free environment.

Position Requirements

• High school diploma or equivalent required, college degree preferred
• Proficiency in Microsoft Office, Outlook, Web browsers(Google Chrome, etc.)
• Strong communications skills and ability to maintain client relationships
• Excellent interpersonal skills
• Ability to multitask
• Good time management skills
• Must be a team player and willing to take on special projects from time to time

Hours & Travel

Evening, weekend and holiday hours may be required to meet client’s needs. Travel to NexRep or the NexRep client’s location for business meetings may be required from time-to-time and NexRep will reimburse for travel expenses incurred.

NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.