What are the responsibilities and job description for the IT Onsite Support Field Technician position at Nexplay Consulting Inc.?
IT Onsite Support Field Technician
Location: Los Angeles, CA
Employment Type: Full-Time
Department: IT Operations
About Nexplay Consulting:
We specialize in IT services tailored for the hospitality industry, supporting hotels and restaurants across Los Angeles and beyond. We're seeking a dependable Field IT Technician to provide onsite support for hotel clients, ensuring smooth operation of their systems and applications.
Key Responsibilities:
- Provide onsite technical support for hotel systems (PMS, POS, back-office apps).
- Troubleshoot Windows-based applications, hardware, and peripherals.
- Assist with basic networking tasks (Wi-Fi, switches, cabling, IP configuration).
- Coordinate with remote support teams and escalate complex issues.
- Maintain accurate documentation and timely updates on service tickets.
- Collaborate with vendors for hardware/software support and service coordination.
Required Qualifications:
- 2 years of IT support experience (hospitality experience preferred).
- Solid understanding of Windows OS and common hotel software platforms.
- Basic networking knowledge (IP addressing, routers/switches, Wi-Fi troubleshooting).
- Strong communication and customer service skills.
- Ability to work independently and travel to client sites across LA.
- Proven ability to work effectively in a team environment.
- Ability to follow orders and instructions with attention to detail and accountability.
Preferred Qualifications:
- Experience with hotel systems
- Familiarity with remote desktop tools and ticketing systems.
- Basic understanding of VLANs, DHCP, and firewall configurations.
- A or Network certification.
- Security certification or equivalent cybersecurity awareness.
- Working knowledge of Microsoft Azure, SharePoint, and Microsoft 365.
- Experience managing vendor relationships and coordinating third-party services.
- Previous experience supporting hospitality environments.
Systems & Tools Used:
- Ticketing System: Autotask
- Documentation System: ITGlue
- RMM Platform: Datto RMM
Brand Competencies:
- Firewalls: Fortigate, Cisco
- Switches: FortiSwitch, Ruckus, HP/Aruba, Cisco
- Wireless Access Points (WAP): FortiAP, Ruckus, Aruba, Cisco
- Cloud Management Platforms: Cisco Meraki, Ruckus Cloud, Aruba Central
Why Join Us?
- Be part of a growing team that understands the unique tech needs of hotels.
- Work alongside a supportive team that’s always willing to help, teach, and grow together.
- Flexible work environment with opportunities for growth.
- Competitive compensation and travel reimbursement.