What are the responsibilities and job description for the Computer Support Technician position at NexOne, Inc.?
The Computer Support Technician will provide assistance to users and organizations using computer software or equipment. Specific support will include the following:
Assist users who are having computer problems
Diagnose problems and guide users through problem resolution
Provide remote-support using software tools
Train users to utilize new computer hardware or software, including printing, installation, word processing, and email
Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system
Ensure a detailed resolution is documented in the automated trouble ticketing system
Resolve tickets that the Enterprise Service Desk cannot resolve
Minimum Requirements
Position is contingent on a passing a background check and drug screening
Position is contingent on obtaining CompTIA Security Certification with CE Designation
Position is contingent on obtaining a Secret Security Clearance under the Department of Defense Desired Skills & Certification(s)
U.S. Citizenship required
Ability to properly diagnose computer software/hardware problems
Ability to work with users to properly assist and train on computer related issues
Ability to work tickets in Remedy
Prior Customer Service Experience