What are the responsibilities and job description for the IT Technical Support position at Nexlogica?
Job ID# 10200 – Posted 3/06/2023 – Los Angeles, CA
Position Description
The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required
The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Experience Required
Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Customer Support and Desktop Support experience .
1 year hands on experience in Desktop Support.
Diagnosing scanner/printer, laptop, desktop and tablet issues experience.
Experience in use and setup of IPhones and MFA.
Knowledge of imaging and SCCM use.
Knowledge of Microsoft Suite and Microsoft SurfaceBooks.
Education Required
High school diploma.
Education Preferred
A and Net preferred
Additional Information
Required to drive to 6 locations: Norwalk, Panorama City, Downtown LA, EL Monte, Torrance, Baldwin Park.
Apply Now
Please send your resume and any additional information to our recruitment team at recruitment@nexlogica.com
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Position Description
The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required
The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Experience Required
Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Customer Support and Desktop Support experience .
1 year hands on experience in Desktop Support.
Diagnosing scanner/printer, laptop, desktop and tablet issues experience.
Experience in use and setup of IPhones and MFA.
Knowledge of imaging and SCCM use.
Knowledge of Microsoft Suite and Microsoft SurfaceBooks.
Education Required
High school diploma.
Education Preferred
A and Net preferred
Additional Information
Required to drive to 6 locations: Norwalk, Panorama City, Downtown LA, EL Monte, Torrance, Baldwin Park.
Apply Now
Please send your resume and any additional information to our recruitment team at recruitment@nexlogica.com
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