What are the responsibilities and job description for the Account Manager position at NEXHR?
The Sales Executive/Account Managers key responsibilities include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. This role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job.
Key Outcomes
Customer Satisfaction: managing the relationship with the customer in a manner that prevents attrition.
Actions: Business reviews, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), providing savings projects, responding to service calls as needed, data mining for issues as requested
Continuous improvement:
Sales Executives should bring savings projects to the customer to help improve the process (>10% of sales each year).
Actions: proposing chemical and/or digital solutions to lower customers’ costs, identifying process changes and assisting customers with implementation, optimizing applications or process variables/controls
Account Growth: Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications
Actions: commercializing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications
Reporting/Service: Servicing the account in a manner that keeps the customer happy.
Actions: writing service reports, application testing and monitoring, business review with customers, process and application troubleshooting, responding to service calls, maintaining equipment
Competencies Needed for Success
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Holding self and others accountable to meet commitments
- Building partnerships and working collaboratively with others to meet shared objectives
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Developing people to meet both their career goals and the organization's goals
Minimum Requirements to Apply
- Bachelor's degree (BA/BS)
- Job Related Experience: 4-6 years
- Proven sales record and/or years related experience and/or training.
- Successful selling record, preferably in chemical sales. Specific training in pulp/paper and water science is desirable.
- Demonstrated understanding of business/finance and terminology desirable.
- Possess a valid Driver's License and acceptable Motor Vehicle Record.