What are the responsibilities and job description for the Network Operations Technician position at NexGen Networks?
Key role: this position requires a NOC Technician who possesses an understanding of how to build, configure, and troubleshoot carrier class tdm and tcp/ip networks.
Responsibilities
Required
Responsibilities
- Perform monitoring, troubleshooting, and repair of the carrier class network components in nexgen networks network
- Oversee maintenance of assigned systems within operational parameters
- Diagnose, troubleshoot, and correct network faults as reported by nms events, logs, and/or customer reports
- Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
- Serve as the primary point of contact for all customer troubles inquiries
- Properly escalate and communicate tickets to engineering and operations groups as required in sla agreements
- Open tac cases and trouble tickets with partner carriers and vendors
- Work rotating, off-hour shifts in a 24/7 environment
- Strong work ethic and multi-tasking ability
- Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively
- Excellent analytical problem solving and decision-making abilities
- Strong written and verbal communication skills
- Experience with visio and excel a plus
- 1-2 years work experience in telecommunications or similar fields (in some cases a 4 year degree would be accepted in lieu of work experience)
- Familiarity with standard concepts, practices, and procedures within the telecommunications field.
- Experience and understanding of some or all of the following areas: sonet, ip subletting and routing, layer 2 switching, dwdm, dark fiber services and otdr testing
- Experience with some or all of the following equipment platforms: nortel 6500, cisco routers and switches, juniper mx and ex series, cisco ons, lucent dmx
- Experience with bgp, ipv6 and/or junos a plus
Required
- Bachelors degree or equivalent and 1-2 years related experience
- Additional information
- Vendor certifications such as ccna or jncia are a plus
- Candidate must be able to work in a 24/7 environment, mandatory weekend hours