What are the responsibilities and job description for the Help Desk Support Specailist position at NexForm, Inc.?
Help Desk Support Specialist
Reports to: IT Support Supervisor
Location: Battle Creek, MI
The Help Desk Support Specialist is responsible for providing first-level technical support to employees at the facility. This position ensures the efficient operation of computer systems, hardware, software, printers, mobile devices, and other technology resources by troubleshooting issues, resolving service requests, and coordinating with corporate IT and third-party vendors when necessary. The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a fast-paced manufacturing environment.
RESPONSIBILITIES:
- Serve as the primary IT support contact for all employees at the facility.
- Respond to help desk tickets, phone calls, emails, and walk-up requests in a timely manner.
- Troubleshoot hardware, software, network connectivity, printer, and peripheral issues.
- Install, configure, and maintain desktop computers, laptops, monitors, printers, scanners, and mobile devices.
- Set up technology for new hires, including computers, user accounts, phones, and system access.
- Assist with employee onboarding and offboarding by provisioning and recovering IT equipment.
- Perform routine hardware replacements, software installations, and system updates.
- Maintain inventory of IT equipment and technology assets.
- Document support requests, resolutions, and recurring issues within the help desk system.
- Coordinate with corporate IT and external vendors to escalate complex technical issues.
- Support conference room technology, audiovisual equipment, and meeting setup.
- Assist with basic network troubleshooting and connectivity issues.
- Ensure compliance with company cybersecurity policies and assist with security best practices.
- Maintain confidentiality of company information and employee data.
- Participate in disaster recovery and business continuity activities as needed.
- Perform other duties as assigned.
REQUIREMENTS:
- Associate degree in Information Technology, Computer Science, or related field preferred
- 2-5 Years of help desk or desktop support experience
- Experience supporting Windows operating systems and Microsoft Office applications
- Experience in a manufacturing environment preferred
- Experience with Active Directory, Microsoft 365, and ticketing systems is preferred
Who we are
NexForm, headquartered in Battle Creek, Michigan, is a vertically integrated manufacturer of engineered fiber solutions for automotive thermal and noise, vibration, and harshness (NVH) applications. We design and produce lightweight, durable components for leading OEMs and Tier-1 suppliers, with operations in the U.S. and Mexico. Backed by Crest Rock, NexForm is focused on growth through innovation, expanded capabilities, and operational excellence.
NexForm offers competitive compensation and benefits package (including but not limited to medical, dental, vision, Rx, life insurance, disability coverage, 401K and company match, paid holidays, tuition reimbursement eligibility, etc.)
NexForm is an Equal Opportunity Employer
At NexForm, we take pride in our diverse team. Our organization is made up of individuals from a wide range of backgrounds, races, beliefs, and experiences, all united by a shared goal of making a positive impact. We’ve seen firsthand the strength that equity brings and believe everyone should have equal opportunities to grow, succeed, and live with purpose.
Unsolicited Resumes from Third-Party Recruiters
Please note that, in accordance with NexForm Technologies policy, we do not accept unsolicited resumes from third-party recruiters. Any agency, individual, or entity that submits a resume without prior authorization does so with the understanding that Motus reserves the right to hire the candidate at its discretion without any obligation to pay a fee.