Dining Service Supervisor

Who We Are:

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: Dining Service Supervisor

Location: Chestnut Hill, MA

Schedule: 6am-2pm/11am-2pm

Hours: Full Time/40hs

Pay Rate: $20.00

Job Summary:

The Dining Service Supervisor reports to the General Manager or Director of Guest Experience and is responsible for the oversight, delivery and execution of the Guest Experience. The Dining Superior Supervisor is responsible for assisting in managing staff or other tasks as assigned, providing exemplary customer service, overseeing the final presentation of food and service ensuring client satisfaction.

Essential Functions Operations

• Provide oversight of daily hospitality services to guests and ensure client and customer satisfaction.

• Assist with determining staff requirements and scheduling necessary to ensure timely delivery of services.

• Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained.

• May assist with event menu writing and cycle of cost control utilizing appropriate recipes and costing measures in conjunction with Chef Manager or Chef.

• May assist with service of food and beverages.

• Assist with planning, execution and coordination of various events according to specific client standards in conjunction with the Chef Manager or Chef.

• Assist in the set-up and breakdown of catering events to include seating arrangements, decorations and food displays. Supervise staff in execution of events.

• Consistently engage with residents and guest to ensure expectations are achieved and understand opportunities for improvement.

Financial

• Adhere to budgetary guidelines determined by General Manager and Director of Guest Experience.

• Work with POS system to manage tracking of guest participation and support nightly close of business and reporting requirements.

• Assist with financial recordkeeping for all aspects of operations.

• May assist with inventory management.

People

• May instruct, train and supervise, servers, and utility workers in the preparation, cooking, garnishing, presentation and service of food.

• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.

• May perform other duties and responsibilities as assigned.

Skills/Aptitude

• Leadership

• Team oriented

• Communication proficiency

• Customer/client focus

• Ability to work under pressure.

• Scheduling

• Spirit of Hospitality

Supervisory Responsibility

• This position may supervise employees of the community.

Work Environment

This job operates in a Senior Living Community in both front and back of house environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, coffee machine, bar service area and tableside dining. The employee is frequently exposed to heat, steam, fire and noise. This job will also include operating in an office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education and Experience

• High school diploma or equivalent

• 1 - 3 years’ experience in similar position

• Specialized training in catering

Preferred Education and Experience

• Culinary school certificate or degree

• Microsoft Office Suite Required Eligibility Qualifications

• ServSafe Certification

• Choke Safety Certification

• Allergen Awareness Certification

• TIPS Certification

Benefits: YES!

We provide our full-time team members a generous compensation and benefits package, training, opportunity, and support. We provide resources, rewards, and incentives to our valued Colleagues.

• Health, dental and vision insurance

• Company-paid life insurance

• Many supplemental insurances

• 401(k) savings plan

• Paid vacation, holiday and sick time

• Employee Assistance Program (EAP)

• Plus various perks!

Pay Frequency:

• Weekly - Direct Deposi