What are the responsibilities and job description for the Customer Service/Sales Representative position at NexDimension Inc.?
We’re adding a Customer Service & Sales Associate to our Kalispell team. This position combines hands-on customer service with sales, product education, and account assistance.
You’ll spend your day working directly with customers, answering questions, helping them understand available products and services, and guiding them through their options. Training is provided, so previous sales experience is helpful but not required.
Your Day-to-Day
- Welcome customers and identify what brought them in
- Ask questions to better understand their needs, preferences, and budget
- Provide friendly, knowledgeable customer service throughout each interaction
- Explain products, services, pricing, promotions, and available options
- Help customers compare products and select options that fit their needs
- Demonstrate product features and explain how different options work
- Assist with purchases, upgrades, account selections, and additional products or services
- Answer customer questions and address basic concerns before, during, and after a purchase
- Accurately complete transactions and enter required customer information
- Learn current promotions, product updates, pricing, and new releases
- Check in with customers when follow-up assistance is appropriate
- Keep accurate records of customer and sales activity
- Work toward established daily and weekly sales and customer service goals
- Participate in team meetings, training, and coaching
- Help maintain an organized and welcoming customer environment
Compensation & Benefits
- $15–$19 per hour
- Commissions in addition to hourly pay
- Performance bonuses
- Employee discounts
- Hands-on training and ongoing support
- Opportunities for continued development and advancement
What We’re Looking For
- Friendly and professional communication skills
- Comfortable helping and speaking with customers face-to-face
- Customer-focused approach to sales and service
- Ability to learn products, promotions, and basic technology
- Dependable and able to maintain a consistent schedule
- Comfortable working toward individual and team goals
- Able to work in a fast-paced, customer-facing environment
Experience in customer service, retail sales, sales associate positions, hospitality, restaurants, wireless, electronics, account support, or other customer-facing roles can transfer well into this position. Entry-level candidates are also encouraged to apply.
Hours & Availability
We have full-time and part-time availability.
Part-time employees must be available for at least 25 hours per week.
Schedules may fall between approximately 8:00 AM and 8:30 PM, depending on business needs. Some evening and weekend availability is needed due to retail operating hours. While the business operates seven days a week, employees are scheduled for their regular workweek and are not expected to work every day.
Why Join the Team?
You’ll have the opportunity to develop practical experience in customer service, retail sales, product knowledge, account support, communication, and customer relations while earning hourly pay with the opportunity for additional commissions and bonuses.
If you’re looking for a customer-focused position where you can learn, build your skills, and work toward measurable goals, apply today for our Customer Service & Sales Associate opening in Kalispell.
Pay: $600.00 - $1,100.00 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Work Location: In person
Salary : $15 - $19