What are the responsibilities and job description for the Executive Account Manager position at NexaNano LLC?
Company Description
At NexaNano, we protect and preserve valuable surfaces through cutting-edge nanotechnology. From roofs and concrete, to wood and glass, our advanced coatings make protections simple, sustainable, and long-lasting.
About the Role
We're looking for a dependable, proactive, and people-focused Account Manager to support our fast-growing customer base. You'll be at the front line of our client experience, answering questions, guiding purchases, following up with existing customers, and keeping relationships organized and accurate.
Key Responsibilities:
- Answer inbound inquiries with professionalism and warmth.
- Follow up with customers who have purchased NexaNano products to ensure satisfaction and continued engagement.
- Provide accurate information about products, pricing, and order options.
- Record call notes and updates in our CRM system to maintain organized client records.
- Manage ongoing customer relationships, ensuring questions and needs are addressed promptly.
- Collaborate with the internal team to improve the customer experience and share insights from the field.
What We're Looking For:
- Strong communication and interpersonal skills
- Organized and detail-oriented with solid follow-up habits
- Self-motivated and able to work independently (you'll manage your own schedule)
- Comfortable with CRM tools (training provided)
- Customer service or account management experience preferred
- Reliable internet and phone access
- A positive, adaptable attitude aligned with NexaNano's core values
Our Core Values in Action:
At NexaNano, our culture drives our success:
- We Are All In: We take ownership, go the extra mile, and never cut corners.
- We Are Grounded in Integrity: Honesty guides every call and client conversation.
- We Are Adaptive: Growth and change are part of how we operate.
- We Are Servants First: We lead with service, not ego.
- We are Bold in Belief, Humble in Action: We believe in what we do and show it through how we serve.
Why Join NexaNano:
- Flexible schedule, mange your own hours as an independent contractor
- Hybrid role with both autonomy and team connection
- Room for growth as the company expands nationally
- Work with a values-driven, innovative team committed to excellence