What are the responsibilities and job description for the Call Center Representative position at NexaMotion Group?
WHO WE ARE:
How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving .
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment , Humility , Optimism , Integrity , and Respect .
A career with NMG offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
THE OPPORTUNITY:
The Call Center Representative will be responsible for answering inbound calls for customers within their region, utilizing automotive aftermarket cataloging and parts knowledge to complete customer orders. The representative will need to be customer service driven and have the ability to search for product across the region, internal or external to satisfy their customer’s needs. The Call Center Representative will report directly to the Regional Sales Director and will be held accountable to daily, monthly and yearly individual sales goals. The role will require collaboration with branch managers to ensure service expectations of the customer base as well as strategic planning with Outside Sales Representatives to help build their book of business to meet sales expectations. The Call Center Representative will be expected to convert interactions into transactions and will need to implement outbound call strategies to ensure they are meeting their sales targets.
RESPONSIBILITIES:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
While performing the duties of this job the associate isregularlyrequired to talk or hear. The associate is regularlyrequired to sit, stand or walk. The associate is occasionallyrequired to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds.
TRAVEL REQUIREMENTS:
Up to 10% of time.
How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving .
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment , Humility , Optimism , Integrity , and Respect .
A career with NMG offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
THE OPPORTUNITY:
The Call Center Representative will be responsible for answering inbound calls for customers within their region, utilizing automotive aftermarket cataloging and parts knowledge to complete customer orders. The representative will need to be customer service driven and have the ability to search for product across the region, internal or external to satisfy their customer’s needs. The Call Center Representative will report directly to the Regional Sales Director and will be held accountable to daily, monthly and yearly individual sales goals. The role will require collaboration with branch managers to ensure service expectations of the customer base as well as strategic planning with Outside Sales Representatives to help build their book of business to meet sales expectations. The Call Center Representative will be expected to convert interactions into transactions and will need to implement outbound call strategies to ensure they are meeting their sales targets.
RESPONSIBILITIES:
- Answer inbound calls and assist customers in completing their parts order
- Utilize aftermarket parts cataloging and parts knowledge to assist with their customer’s needs and facilitate any necessary troubleshooting
- Remind customers of communicated corporate promotional opportunities
- Utilize outside vendor opportunities to help find a part that is not available internally
- Perform outbound calls to generate additional sales
- Meet sales quota expectations set by Regional Sales Director
- Provide consultation and expert advice to branch managers on any service related issues
- Recommend Transend Online Cataloging for customers that prefer online ordering.
- Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers.
- Handle and resolve customer complaints with authority to provide discounts.
- Cash and Check Deposits
- Inventory Management
- Dispatching Drivers
- Minimum 3 years’ experience in automotive aftermarket internal/counter sales.
- High School Diploma, or equivalent work experience in role
- Strong personal values that match those of NMG’s; including Integrity, Commitment, Humility, Respect, and Optimism.
- Experience using automotive aftermarket parts cataloging.
- Automotive aftermarket parts knowledge.
- Ability to multi-task, work under pressure.
- Relationship building.
- Experience using web based order portals.
- Strong customer service philosophy.
- Proven track record of meeting counter sales targets.
- Proficiency in POS order punch out platforms.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
While performing the duties of this job the associate isregularlyrequired to talk or hear. The associate is regularlyrequired to sit, stand or walk. The associate is occasionallyrequired to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds.
TRAVEL REQUIREMENTS:
Up to 10% of time.