What are the responsibilities and job description for the Bilingual (Spanish/English) Customer Service Representative position at Nexa Health Group?
We are looking for a dedicated and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, providers, and insurance partners, ensuring every call is handled with professionalism and care.
- Bilingual (English/Spanish) required.
What You’ll Do:
- Answer inbound calls and assist with scheduling and inquiries.
- Confirm patient and examiner availability for accurate appointment setting.
- Enter and update patient information while maintaining HIPAA compliance.
- Assist with records, forms, and follow-up requests.
- Coordinate with medical staff and examiners to support patient care needs.
- Document all communications accurately.
- Handle sensitive information with confidentiality and professionalism.
What We’re Looking For:
- Strong communication skills and a patient, empathetic phone manner.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable with computers and office software.
- Previous customer service experience (healthcare or medical office background is a plus)
- High school diploma required; additional training in healthcare administration is a plus.
What We Offer:
- Competitive pay.
- Health, dental, and vision benefits.
- Paid time off and holidays.
- Opportunities for growth within the organization.
If you enjoy helping others and want to be part of a mission-driven medical support team, we’d love to hear from you.