What are the responsibilities and job description for the Information Technology System Support I - Parsippany, NJ position at NewYork-Presbyterian?
Location
New York, New YorkShift:
Day Flex (United States of America)Description:
Information Technology – Impacting Lives
At NewYork-Presbyterian Hospital, Information Technology is at the forefront of our patient experience. Innovative technology, such as telehealth, remote patient monitoring, and robotics, drive our initiatives addressing large-scale challenges that will yield better outcomes for patients and their families. Join our team to develop your career while creating solutions and services that will improve the health and well-being of the communities we serve. This is your opportunity to provide world class technology solutions that will directly impact the quality of a patient’s life. Start your journey with us today!
Information Technology System Support I – Parsippany, NJ
Under direct supervision, the individual in this role will respond to and diagnose problems through discussion with users. This will include problem recognition, research, isolation, and resolution steps, as well as typically resolving basic problems, while referring more complex problems to intermediate and/or senior level. The IT System Support I may involve use of problem management database and help desk systems.
Additional responsibilities include:
- Assisting with the installation, configuration, and ongoing usability of desktop computers, phones operating systems, and other software with established standards and guidelines
- Providing tier one support for users to resolve various desktop and phone issues
- Recording, updating, and documenting requests using the IT service desk system
- Escalating issues to tier-2 support and/or supervisor, as necessary
- Providing face-to-face or remote end-user support
This position is based out of our warehouse in Parsippany, NJ and will be 100% onsite. Hours are 8:00am-4:00pm.
Preferred Criteria
- Technical Certification or Associate’s Degree
- Knowledge in Operating Systems: Windows; Apple
Required Criteria
- At least 1 year of relevant work experience
- Strong customer service and business and technical writing skills
- Ability to work in a fast-paced team environment
Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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- 2021 "Employees' Choice Awards: Best Places to Work" - Glassdoor
- 2021 " Best Workplaces in Health Care & Biopharma" - Fortune
- 2020 "America's Best Employers in New York State" - Forbes
- 2020 "Working Mother 100 Best Companies" - Working Mother
- 2020 "Best Companies for Multicultural Women" - Working Mother
- 2020 "Best Workplace for Men in Nursing" - American Association for Men in Nursing
- Discover why at: nyp.org/careers
NewYork-Presbyterian Hospital is an equal opportunity employer.
Salary Range:
$27.55-$34.96/HourlyIt all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.
Salary : $28 - $35
