Behavioral Health Access Coordinator – Days

Experience The Essence of Who We Are,

Person-Center Care Is At Our Core

Over a century ago, NewYork-Presbyterian/Westchester Behavioral Health Center introduced the world to moral, humanistic psychiatric care. We blazed the way for use of the Planetree model and are the first behavioral health facility to be recognized as a Planetree Designated Patient-Centered Hospital with Distinction. Our hospital is also a recipient of Magnet from American Nurses Credentialing Center (ANCC). Today, top talented nurses continue to use compassionate, evidence-based practices in the best Psychiatry program. It’s a progressive environment—and a premier opportunity for your career. Join a Culture that Supports Excellence in Quality and Patient Satisfaction.

Join NewYork-Presbyterian, for a life-changing career journey focused on amazing patient outcomes every step of the way. Each of our team dares to be truly excellent – thriving in a compassionate culture of care and caring. Together, we improve the health of patients and their families, making our communities – and the world – stronger. You’ll work with the brightest minds in healthcare to make tomorrow better for countless human beings. It’s the kind of nursing that requires an unwavering commitment to excellence and a constant spirit of professionalism.

Behavioral Health Access Coordinator – Days

Bring your outstanding interpersonal skills to NewYork-Presbyterian and serve as a dependable resource for people seeking psychiatric services of the highest caliber. Today, we remain at the forefront of the field—and our Access Service is essential to our success. Each year, our Access Service staff members process around 5,000 admissions, in addition to handling thousands of informational phone calls for both inpatient and ambulatory services. With an unwavering commitment to exceptional customer service, these professionals continually strive to improve the efficiency, effectiveness and overall experience of each Patient's interaction. Now, you have the opportunity to help make it possible:

Communicate with people on the phone and in person to answer a wide range of questions regarding service options for patient’s psychiatric services. Collect demographic, clinical and insurance information from patients to facilitate assessment for triage and provide financial/benefits information to patients and their families. Manage bed assignments through the Centralized Psychiatry Access Center to best meet the clinical needs of our patients. Coordinate the logistics associated with the admission, discharge, and transfer processes. Regularly evaluate the operations of our Access Service to identify opportunities for improvement and participate in quality/performance improvement initiatives. Join a tight-knit team that values collaboration, open communication and patient-centered care. Enjoy the rewarding feeling that comes with helping people in need.

This is a full time Monday-Friday 10:00 am – 6:00 pm position with occasional staffing gaps/coverage for weekends/holidays.

Preferred Criteria:

• Prior experience in a psychiatric setting with strong data entry skills

• Ability to develop clear conceptualization of program offerings across campuses of the Department of Psychiatry.
• College degree

Required Criteria:

• High School Diploma or GED
• Basic Life Support (BLS) certification from AHA
• Strong communication skills and ability to develop clear conceptualization of program offerings across campuses of the Department of Psychiatry
• Ability to analyze insurance benefits
• Extensive contact with patients, referral sources, and staff requiring excellent telephone skills, strong interpersonal skills, and ability to handle multiple tasks simultaneously

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.