Mortgage Processing Supervisor (onsite)

Location: Newtown, CT

Newtown Savings Bank is seeking a professional Mortgage Processing Supervisor to join our Loan Origination Department. The Supervisor role oversees the mortgage processing, consumer lending, and disclosure desk functions. This role manages loan pipelines to ensure timely, accurate, and compliant disclosure and processing of all loan applications while maintaining efficient departmental workflows. A strong working knowledge of lending products, product guidelines, and applicable regulatory requirements is essential.

This opportunity has both weekly onsite responsibilities at our corporate office in Newtown, CT and remote options.

PRIMARY RESPONSIBILITIES

• Maintain an individual processing pipeline while consistently delivering high-quality service, accuracy, and a positive customer experience
• Supervise and manage staff responsible for preparing and issuing initial loan disclosures within required regulatory timelines, ensuring all disclosures comply with TRID, RESPA, and ECOA requirements.
• Review and verify loan fees and disclosure content for accuracy and completeness to ensure regulatory compliance and minimize operational and compliance risk.
• Oversee the preparation and timely delivery of re-disclosures, ensuring proper validation and documentation of any change in circumstance.
• Manage and balance the overall mortgage processing pipeline by assigning and prioritizing workloads to ensure service level agreements (SLAs) and regulatory timelines are consistently met.
• Provide leadership, direction and ongoing support to team members to maximize productivity and operational efficiency, including onboarding, coaching, and the training of new employees.
• Deliver exceptional customer service through effective communication and collaboration with internal and external customers.
• Demonstrate strong critical-thinking and risk-awareness skills to promptly identify, mitigate, and escalate potential compliance, operational, or customer-impacting issues.
• Monitor pipeline volume, disclosure accuracy, and turn times with a focus on transparency, compliance, quality, and customer satisfaction. 
• Partner with Closing Manager to ensure a smooth and timely transition of loan files from processing to the closing department.
• Collaborate with Processing Manager to establish SMART goals and perform quarterly goal assessment and annual performance evaluation for direct reports.
• Work with Processing Manager to recommend and implement process improvements to enhance efficiency within the department.

POSITION REQUIREMENTS

• High School diploma or equivalent is required, with an associate or bachelor’s degree preferred, and one to two years of experience in residential mortgage and consumer lending.
• Candidates must have working knowledge of the residential mortgage process, including underwriting, loan documentation, disclosures, and applicable regulations such as TRID, RESPA, ECOA, Truth in Lending, HMDA, and CRA is required.
• Strong organizational, analytical, and problem-solving skills are required, along with the ability to manage deadlines and priorities.
• Excellent written verbal communication skills are essential, as is
• Proficiency Microsoft Excel and Word skills required.
• Experience with a loan origination system is preferred.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full time employees also receive a complete benefit package including a generous 401(k), medical benefits, paid time off, and short- and long-term disability programs.

Newtown Savings Bank is an equal opportunity employer and complies with affirmative action programs for qualified veterans and individuals with disabilities. Newtown Savings Bank shall not discriminate against any employee or applicant for employment based on race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.