Recovery Sr Operations Analyst - Letters

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

Manage the day-to-day letter operations of SMS Recovery department, ensuring compliance with federal, state and investor requirements in accordance with the established company policies and procedures. Assess the efficiency and effectiveness of business operations to continually improve structures, processes, and performance.

Principal Duties

• Manage the letter process for SMS Recovery. Develop new letters, make revisions, and facilitate development with Compliance and Print Production to ensure accurate and timely implementation.
• Participate in planning and development of new processes, workflows and system enhancements as new acquisitions and clients are boarded and de-boarded, as it relates to letters.
• Ensure legally required Recovery letters and notices are sent timely and accurately.
• Manage Recovery letters processes for loan servicing transfers.
• Partner with the SMS Print Production team to ensure bulk letter processes are completed within required timeframes.
• Assist IT with data file requirements for bulk letters as needed.
• Collaborate with Recovery Management to develop written marketing initiatives and manage the campaign letters from inception through deployment.
• Performs related duties as assigned by supervisor.
  
  

Education And Experience Requirements

• Associates or Bachelor’s degree in Business; or equivalent work experience
• 5 years writing, editing and process development experience.
• 5 years mortgage servicing experience required, preferably in mortgage and/or post charge-off servicing.
  
  

Knowledge, Skill, and Ability Requirements

• Strong verbal and written communication skills
• Ability to analyze information and business processes.
• Self-Motivated with strong attention to detail and excellent organizing skills
• Strong problem-solving skills
• Ability to work both independently and with a team.
• Proficiency with Microsoft products, especially Word and Excel
  
  

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
  
  

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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