What are the responsibilities and job description for the Production Support position at Newrez?
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
POSITION SUMMARY
Lead day-to-day workflow of all Production Support functions, meeting department deliverables; assist the Manager in obtaining feedback on key issues as they relate to the area; assist in training and development of Production Support team members.
DESCRIPTION
Essential Functions, Duties, and Responsibilities
Lead day-to-day workflow of all Production Support functions, meeting department deliverables; assist the Manager in obtaining feedback on key issues as they relate to the area; assist in training and development of Production Support team members.
- Lead staff and ensure processes are followed.
- Track and complete audit findings daily.
- Perform Quality Assurance testing and reporting.
- Provide guidance on all procedure requirements and policies.
- Provide guidance to and mentor more junior team members.
- Assist Manager in obtaining feedback from corporate personnel; communicate opportunities for improvement and develop improvement plans with appropriate team members.
- Administer performance reviews and corrective action plans.
- With Manager assistance, oversee team pipeline and increase production.
- Manage workflow to ensure all deliverables are met.
- Manage the team, plan responsibilities, direct activities, and utilize staff resources effectively, including modifying staff levels (e.g., hiring/terminating) to meet department goals.
- Utilize performance management and performance review processes effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees.
- Determine staffing requirements and employee selection for most effective accomplishment of unit and corporate goals.
- Perform additional projects and duties assigned by management.
Qualifications and Education Requirements
- High School diploma or equivalent, required
- College degree preferred
- 6 years’ mortgage experience.
- 1 years’ supervisory experience.
Skills, Abilities, and Knowledge
- Ability to work independently and maintain confidentiality.
- Working knowledge of the mortgage process.
- Superior communication and interpersonal skills.
- Ability to delegate in a positive style with thorough follow up skills.
- Detail-oriented with focus on efficiency work activities.
- Ability to lead, coach, and mentor at all position levels.
- Ability to captivate and communicate with various audiences.
- Must be proactive and a self-starter.
Work Environment and Physical Requirements
Describe the work environment and any physical requirements. Examples below.
- Working on-site at assigned office location.
- Regular and punctual attendance adhering to schedule established by leadership.
- Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
- Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
- Sedentary work in a stationary position at a cubicle for prolonged periods of time.
- Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
- Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
REVISION HISTORY
Last Updated: 11/14/2025
A good faith estimate of the compensation is:
60,800.00 - 99,960.00
Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual.
Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program
- The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
- Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
- 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
- Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
- Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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