Director Security and Technology Operations

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Position Summary

This role is responsible for delivering executive-level visibility and enabling informed decision-making across Information Security and Technology Operations. This role owns the development of clear, consistent reporting for leadership, drives strategic planning support, and ensures operational transparency. This role will produce high-quality executive materials, streamline processes, and create frameworks that connect security initiatives to business outcomes. This leader partners closely with other leaders and stakeholders to translate complex programs into actionable insights and narratives. They cultivate a high-performing team, mature reporting automation, and drive continuous improvement in how Information Security and Technology Operations measure, communicate, and enable results.

Description

Essential Functions, Duties, and Responsibilities

• Develop and maintain advanced reporting systems that deliver key business insights to executive management for strategic decision-making.
• Analyze large datasets to identify trends, forecast outcomes, and provide recommendations on business strategy and operations.
• Prepare detailed monthly, quarterly, and annual reports on the organization’s performance across various metrics.
• Collaborate with senior leadership to refine reporting processes and enhance the accuracy and effectiveness of executive communications.
• Lead cross-functional projects that require synthesizing data from various sources and presenting complex information in an understandable format.
• Serve as a liaison between Information Security teams and senior executives, ensuring data accuracy and relevancy in reports.
• Implement and oversee quality control measures to maintain the integrity of all executive-level reporting.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.
  
  

Qualifications And Education Requirements

• Bachelor’s degree or equivalent in Technology, Information systems or related field.
• 8- 10 years as a leader in information security or other technology disciplines.
• Demonstrated experience creating compelling, executive-ready PowerPoint presentations and materials.
• Advanced proficiency in Tableau.
• Strong SQL skills and hands-on experience with Snowflake.
  
  

Skills, Abilities, And Knowledge

• Superior verbal and written communication skills.
• Experience handling confidential and sensitive information in a professional and responsible manner.
• Develop unique strategies to promote the effectiveness of the group.
• Maintains clear and open communications.
• Creates a climate of collaboration and teamwork.
• Design, develop, and maintain interactive dashboards and reports using Tableau.
• Write complex SQL queries to extract and transform data from Snowflake.
• Partner with business and technical stakeholders to define and track key performance indicators (KPIs) and key risk indicators (KRIs).
• Translate business requirements into scalable and insightful  visualizations.
• Automate recurring reporting processes and optimize workflows.
• Present findings and insights to executive leadership in a clear and compelling manner.
• Develop and deliver executive-ready PowerPoint presentations that clearly communicate complex insights, trends, and business implications.
• Translate technical findings and analyses into visually compelling narratives that support decision-making.
• Maintain a consistent and professional visual identity across all presentation materials, adhering to brand and communication standards.
• Proactively identify opportunities to enhance storytelling through visualizations, infographics, and concise messaging.
• Support quarterly business reviews, governance reviews, and strategic planning sessions with high-impact presentation materials.
• Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Self-directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• High degree of business acumen; strong technical aptitude.
  
  

Work Environment And Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
  
  

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
  
  

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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