Technology Delivery Manager

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Position Summary

The Technology Delivery Manager – IT Operations is responsible for leading the successful delivery of IT operational initiatives, ensuring alignment with business goals, and driving continuous improvement across infrastructure, platforms, and services. This role acts as a bridge between technical teams and business stakeholders, managing delivery timelines, resources, and risks while fostering a culture of accountability and operational excellence.

Description

Duties and Responsibilities

Program & Project Delivery

• Lead end-to-end delivery of technology initiatives, ensuring scope, timeline, and quality objectives are met.
• Develop and maintain integrated delivery roadmaps, milestones, and status reports across multiple workstreams.
• Coordinate cross-functional teams including software engineering, infrastructure, cloud, network, and service management.
  
  

Strategic Alignment & Portfolio Support

• Support prioritization and resource allocation across initiatives in alignment with enterprise goals.
• Contribute to portfolio-level planning and reporting, ensuring visibility into progress, risks, and dependencies.
• Partner with leadership to ensure initiatives support business outcomes and strategic KPIs.
  
  

Delivery Oversight & Performance

• Monitor and report on delivery KPIs, including velocity, quality, and operational impact.
• Drive continuous improvement efforts focused on scalability, maintainability, and performance.
• Ensure adherence to ITIL practices, governance standards, and delivery frameworks.
  
  

Stakeholder Engagement

• Collaborate with business units, IT leadership, and external partners to define requirements and delivery expectations.
• Communicate delivery progress, risks, and mitigation strategies to senior stakeholders.
  
  

Risk & Compliance Management

• Proactively identify and manage delivery risks, issues, and blockers.
• Ensure compliance with security, regulatory, and audit requirements throughout the delivery lifecycle.
  
  

Change Enablement & Team Readiness

• Support adoption of new tools, platforms, and processes across technology teams.
• Assist in preparing teams for operational transitions and process changes.
• Contribute to building a collaborative, high-performance culture across delivery teams.
  
  

Domain Specific Support

• Other tasks, responsibilities as defined by technical domain leadership
• Facilitate regular reporting, documentation, and transparency across delivery efforts.
  
  

Qualifications And Education Requirements

• Bachelor’s degree or related experience
• 7 years of experience in IT operations, infrastructure, or service delivery.
• 3 years in a delivery or program management role within a technology organization.
• Strong understanding of ITIL, Agile, and DevOps methodologies.
• Proven experience managing complex, cross-functional technology initiatives.
• Excellent communication and stakeholder management skills.
  
  

Skills, Abilities, And Knowledge

• Familiarity with IT Operations teams functions such as enterprise monitoring, incident management, and automation tools.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• Strong influencing and negotiation skills; consultative and collaborative work style.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Strong project management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• High degree of business acumen; strong technical aptitude.
• Strong Microsoft Office skills.
  
  

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
  
  

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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