Team Leader- Collateral

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Principal Duties

• Supervises and supports a team of Collateral Specialists responsible for reviewing funding loan packages to ensure closing documents are included and correct
• Manages assignments to maintain production consistent with team levels and goals
• Trains and mentors new team members
• Oversees reporting of outstanding document exceptions to avoid penalties and delay of loan sales
• Monitors new and ongoing document exceptions
• Ensures all outstanding documents are diligently obtained by Team
• Ensures established service level agreements
  
  

Education And Experience Requirements

• High school diploma required; bachelor’s degree preferred.
• Four (4 ) years of mortgage funding/closing experience, (2 ) years of supervisory experience
  
  

Knowledge, Skill and Ability Requirements

• Ability to identify and resolve problems in a timely manner
• Proficient in Microsoft Office (Word, Excel, PowerPoint) programs
• Display excellent written and verbal communication skills
• Natural collaborative approach to decision-making
• Maintain and cultivate an effective working relationship with internal and external customers
• Clear understanding of the implications of customer service
• Effective decision-making and problem-solving skills
• Respond to all inquiries in a timely manner as established by company SLA’s
  
  

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
  
  

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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