General Assistant - London Gatwick

We are excited to be preparing for the increase of flights into London Gatwick, as a result of the recent government announcements relating to travel to and from the UK. 

General Assistants work in a team and work well under pressure and in new environments on a daily basis. All staff will be required to work in all areas of the business, bond store, equipment pack, dishwash, production, warehouse and despatch.

Key responsibilities and accountabilities

Bond Store - Key responsibilities and accountabilities

1. To check all products prior to packing.
2. To ensure all airline products are packed / loaded to specification.
3. Pack carts to the required standard and in accordance with passenger numbers.
4. Ensuring stock levels are maintained to the required levels.
5. Stock is rotated to get maximum shelf life.
6. Compliance to HMRC regulations.
7. Adhere to inflight services security compliance.
8. Ensuring production schedules are met.
9. Adhere to clean as you go standard.
10. Adhere to COVID19 measures.
11. Record, report breakages i.e. china, glass.
12. Carry out final search and screening function.

Cleaning - Key responsibilities and accountabilities

1. To clean each area of the unit in accordance to the cleaning schedule.
2. Manage chemical to ensure the correct dosage is used.
3. Ensure all chemicals are kept locked in the chemical cupboard when not in use.
4. Cleaning up any spills immediately to avoid slips.
5. Always put out the correct signage to inform staff of cleaning and the potential risk. 
6. Ensure each area of the unit has a monthly deep clean in accordance with the cleaning schedule. 
7. Ensure timely replenishment of food hygiene items i.e. hairnets, beard snoods, hand wash soap, sanitizers.
8. Adhere to clean as you go standard.
9. Adhere to COVID19 measures.
10. Adhere to inflight services security compliance.
11. Carry out final search and screening function.

Dish Wash - Key responsibilities and accountabilities

1. To dispose of all waste in the appropriate equipment provided.
2. Load catering equipment into the machine as per training.
3. Ensure wash machine is running to temperature.
4. Make sure the machine is dosing chemicals as per guidelines.
5. After washing check equipment for damage and cleanliness.
6. Record, report breakages i.e. china, glass.
7. Ensure supplier demands are met on equipment requirements.
8. Clean airline equipment as per customer requirements.
9. Adhere to clean as you go standard.
10. Adhere to COVID19 measures.
11. Carry out final search and screening function.
12. Adhere to inflight services security compliance.

Production/Kitchen - Key responsibilities and accountabilities

1. To ensure all airline products are to specification.
2. To ensure and check all products are supplied to relevant departments in an organised manner packed into the appropriate equipment ready for use/dispatching to aircraft.
3. Pack carts/ Production trollies to the required standard and in accordance with passenger volumes.
4. Ensuring stock levels are maintained to the required levels and organised as per production schedule.
5. Rotate stock is rotated to get maximum shelf life.
6. Record, report food wastage.
7. Record, report breakages i.e. china, glass.
8. Ensure production schedules are met.
9. Support other departments and teams when and where required to maintain production/dispatch schedule.
10. All products meet the required standard before leaving the unit.
11. Adhere to clean as you go standard.
12. Adhere to COVID19 measures.
13. Carry out final search and screening function.
14. Adhere to inflight services security compliance.

Warehouse/Good In - Key responsibilities and accountabilities

1. To check all products when receiving delivery for quality, quantity, date and temperature.
2. Ensuring it is put into the correct warehouse or departmental location.
3. Ensuring stock levels are maintained.
4. Stock is rotated to get maximum shelf life both in the warehouse and in the unit.
5. Carrying out accurate weekly stock count for ordering.
6. Ensuring COSHH and HACCP, are adhered to at all times.
7. Adhere to inflight services security compliance.
8. All safety checks are done prior to using the forklift to ensure it is safe to use.
9. Adhere to clean as you go standard.
10. Adhere to COVID19 measures.
11. Record, report food wastage.
12. Record, report breakages i.e. china, glass.
13. Carry out final search and screening function.

Skills and Knowledge

• Minimum 1 years’ experience in catering (desirable).
• Excellent communication skills, with a customer centred approach to service delivery.
• Good literacy skills.
• Customer service focus.
• Good team work skills.
• Operational awareness, understand of HACCP, COSHH, DDA, Food Hygiene, Health and Safety and DFT requirements. (role specific).
• Fork lift driving duties (if applicable).
• Self-motivation, commitment and enthusiasm and the ability to work calmly under pressure.
• Interact with, colleagues, customers and clients in a professional manner at all times.
• Any other duties as requested by your manager.

CONTRACT:  Full-time, Permanent, Starting as soon as possible.

LOCATION:   London Gatwick - Crawley.

SALARY:        £9.82 per hour.

BENEFITS:     Parking on site, meals provided whilst on duty, full uniform and PPE provided.

With origins in Group Catair in 1996 and founded by its Co-CEO’s Olivier Sadran and Jonathan Stent-Torriani, Newrest is the only major catering company active in all catering and related hospitality segments including airline catering, buy-on-board, duty-free on board, contract catering, remote site and support services, rail catering, airport and motorway retail.

With 2017 revenues under management of almost 1.8 Billion Euros Newrest employs more than 30,800 employees world-wide in 49 countries. Newrest is committed to constant improvement and innovation for its clients, the well-being and progress of its employees and managers, a sustainable and durable development of the company, and total respect of social and environmental values in all of its activities.