What are the responsibilities and job description for the Future Opening: Patient Care Coordinator position at NEWPORT MESA AUDIOLOGY INC?
Patient Care Coordinator
Well established Institute in Newport Beach invites you to join our team as a Patient Care Coordinator working in the front and back office. This exciting full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. If you are interested in a steady, long-term career, contact us today.
Please note that this is not a Medical Assistant position.
Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.
We are a private practice with ten (10) doctors. We currently have five (5) staff in the department and would like to expand the team.
We offer competitive compensation packages including but not limited to the following:
- Commission
- Healthcare, Dental, Vision, Chiropractic
- Accident, Life Term, Hospital, Critical Illness & Cancer, Disability
- Paid Time Off (starting at 40 hours)
- Sick Leave (24 hours each year)
- Flexible Work Schedule
- Paid Holidays
- Retention Bonus
- Retirement Contribution match 4%
Daily responsibilities include (but are not limited to):
-
Customer Service
- Greet incoming patients and visitors
- Check patient in and out
- Schedule follow up appointments.
- Answer phones
-
Flexibility
- Coordinate with staff for timely care of patients
- Cross-train and help with front office, scheduling, medical records and phones as needed
- Participate in various projects and/or complete other tasks as assigned by management
- Team player ready to help with anything needed
-
Organization Skills
- Data entry
- Maintain patient files
- Clean/ maintain patient exam rooms and stock supplies
-
Communication Skills
- Effectively communicate with practice staff and patients on a regular basis
- Provide strong customer service in handling customer's inquiries regarding insurance coverage.
- Document and update customer records based on phone interactions via database.
- Take and relay accurate messages
- Problem solving and assisting with various tasks
- Sell alternative payment plans when insurance is not covered.
- Assist in department's general administrative reporting duties.
- Manage both outbound and inbound phone calls.
Qualifications
Education and Experience:
- Minimum education equivalent to a 4-year high school diploma or GED
- This in an entry-level position
- Medical office experience a plus
- Customer service experience a plus
- Insurance knowledge a plus
Skills and Abilities:
- Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
- Strong customer service skills
- Strong computer skills
- Typing 45 wpm or higher
- Strong attention to detail
- Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
- Strong ability to identify, analyze, and solve problems
- Must be punctual and reliable
- eClinical and/or TIMS knowledge a plus
- ACT! Pro a plus
Hours between Monday through Friday 6:00 - 6:30
We pride ourselves on a collaborative, enthusiastic work environment at Newport-Mesa Audiology Balance & Ear Institute. We understand that everyone plays a part in our bottom-line results and good decisions can come from anywhere.