DISTRICT TELEPHONE OPERATOR

Primary Scheduled Hours: 80 hours per pay period, days

Job Summary:

The PBX Operator serves as a central communications hub for the hospital, managing high-volume inbound and outbound calls across a multiline telephone system while operating overhead paging, telephone paging, and two-way radio equipment. This role requires sound knowledge of hospital emergency codes, patient confidentiality protocols, and departmental operations to route calls accurately and respond appropriately to a wide range of inquiries. The PBX Operator maintains a professional, courteous demeanor in all interactions — with patients, families, and staff alike — and demonstrates the ability to prioritize effectively and perform calmly under pressure. Additional responsibilities include maintaining and distributing the hospital call directory and collaborating with departments to ensure seamless communication throughout the organization.

Essential Job Functions:

• Coordinates, handles and processes incoming and outgoing calls on a multiline business telephone system.
• Use of the overhead and telephone paging system to announce hospital codes or other communications.
• Use of two-way radio.
• Answers all calls in a timely manner.
• Ability to prioritize calls.
• Ability to locate patients using the hospital computer system.
• Recognizes the Private Encounter flag to protect patient confidentially.
• Knowledge of hospital emergency codes
• Demonstrates good written and verbal communication with other departments which require PBX assistance.
• Supports a positive image to all by identifying themselves when answering a call.
• Uses a pleasant tone and correct grammar when answering calls.
• Keeps co-workers informed of changes made to effectively transfer calls to the correct location.
• Answer questions of caller according to hospital policy.
• Communicates well with concerned patients and their families.
• Demonstrates a strong ability to identify, analyze and solve problems effectively.
• Knowledge of basic computer skills.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers, and other hospital staff.
• Ability to always deliver and support the highest level of patient/customer satisfaction.
• Ability to work under pressure and meet time parameters.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Display a willingness to work as a team player.
• Good organizational skills.
• Update and distribute call directory to all departments.
• Performs other related duties as assigned or requested.

Education Background and Experience Requirements

Professional Requirements:

• Maintain regulatory requirements
• Report to work on time and as scheduled; complete work within designated timelines.
• Demonstrates the ability to adhere to the mission, ethics and goals of the District.
• Demonstrates the ability to communicate with patients, guests and staff in a courteous, respectful and helpful manner.

Compensation/How We Care For You:

Successful candidates typically begin between the beginning and midpoint of the compensation range dependent on qualifications/experience and receive compensation in increments increases annually.

Comprehensive benefit package including:

• Medical/Dental/Vision
• Retirement with a 6% dollar for dollar employer match
• Life and Disability Insurance
• AFLAC
• Flexible Spending Account
• Employee Assistance Program
• Bonus, if eligible upon Board approval
• Gym membership
• Tuition Reimbursement and Student Loan Repayment Opportunities

Newport Hospital & Health Services (NHHS) is committed to a diverse and inclusive workplace. NHHS is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

NHHS employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

NHHS is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities.