What are the responsibilities and job description for the Travel Consultant – Client Experience & Itinerary Planning (remote) position at Newport Associates?
About the Role
We’re hiring a Travel Consultant to support clients through the travel planning process—from initial inquiry to itinerary development, reservations, confirmations, and pre-travel support. The ideal candidate brings a consultative approach, strong service instincts, and the ability to manage multiple travel requests without losing attention to detail.
Depending on the client mix, this role may support vacation planning, destination research, hotel and resort recommendations, group travel coordination, itinerary management, and travel-related hospitality services.
What You’ll Do
- Consult with clients to understand travel preferences, budgets, timing, and destination goals
- Research destinations, hotels, resorts, tours, transportation, and travel experiences
- Build customized itineraries and travel recommendations based on client needs
- Coordinate reservations, booking details, confirmations, and pre-travel communications
- Manage booking changes, travel issues, and follow-up support with professionalism and speed
- Maintain accurate client notes, booking details, and supplier communications in internal systems
- Work with hotel, tour, transportation, and destination partners to support client travel needs
- Deliver a polished, responsive, service-oriented experience throughout the booking process
Qualifications
- Ability to learn travel advising, itinerary planning, hospitality coordination, reservations, tourism, or client-facing service roles
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Comfortable managing multiple client requests and deadlines at once
- Ability to research destinations, compare options, and make thoughtful recommendations
- Learn how to use supplier platforms, or hospitality/travel systems
Preferred Background
- Travel agency, hospitality, hotel, tourism, cruise, resort, event, or client services experience is a plus but not required
- Familiarity with leisure travel, luxury travel, destination planning, group travel, or hospitality operations
- Confidence working in a fast-paced environment with changing client needs
Why Join Us
- Opportunity to support a growing travel and hospitality-focused business
- Client-facing role with variety across destinations, itineraries, and travel styles
- Collaborative environment with room to grow your travel and hospitality career
- Exposure to destination planning, hospitality coordination, and travel operations
Salary : $55,000 - $75,000