What are the responsibilities and job description for the Remote Planning Coordinator position at Newport Associates?
Company Description
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Role Description
This is a part-time on-site role for a Remote Planning Coordinator. The role involves designing and implementing strategies to enhance customer experiences, coordinating with internal teams to ensure smooth delivery of services, and analyzing customer feedback to make informed recommendations. Additionally, the Experience Planning Specialist will support customer engagement initiatives and provide insights to improve operational efficiencies.
You’ll be the go-to expert helping clients plan and coordinate their next experience with ease and confidence, whether it be by booking air, hotel, car, cruise, concerts or sporting events. . You’ll guide them through options, organize details, and make sure every plan runs smoothly from start to finish. This role is perfect for someone who loves organizing, communicating, and helping others have stress-free experiences.
What You’ll Do:
- Consult with clients to understand their needs, preferences, and goals.
- Coordinate bookings, schedules, and logistics across multiple platforms.
- Provide clear, proactive communication and excellent client service.
- Manage confirmations, changes, and follow-ups with precision.
- Deliver personalized recommendations to create exceptional client outcomes.
- Stay informed on industry trends and available offerings to provide the best options.
Qualifications
- Excellent Communication and Customer Service abilities
- Detail-oriented and capable of multitasking
- Experience in customer experience is a plus